Talent.com
Experian
Service Delivery Manager – Solution Delivery & Client Implementations (mfd)Experian • Frankfurt am Main, Hessen, Germany
Service Delivery Manager – Solution Delivery & Client Implementations (mfd)

Service Delivery Manager – Solution Delivery & Client Implementations (mfd)

Experian • Frankfurt am Main, Hessen, Germany
Vor 30+ Tagen
Stellenbeschreibung

As Service Delivery Manager (m/f/d) for the DACH market you will be responsible for all deliveryrelated topics across the region. You will lead delivery teams ensure highquality execution for our clients and take ownership of delivery performance customer satisfaction and commercial outcomes. You will combine people leadership client engagement and operational accountability in a complex global and matrixed environment.

Main responsibilities:

Client & Market Responsibility

  • Be the primary delivery owner for DACH clients representing Experian during delivery and inlife service
  • Manage delivery prioritization and decisionmaking across the DACH market
  • Lead escalations and senior client communications ensuring resolution and transparency

Delivery Ownership

  • Be accountable for endtoend delivery performance across all inmarket projects
  • Ensure delivery readiness governance risk management and KPI achievement
  • Oversee golive hypercare and postproduction support

Commercial & Strategic Focus

  • Oversee deliveryrelated commercial outcomes including margin protection and cost awareness
  • Plan and manage regional capacity and resource allocation
  • Guide marketlevel improvements and contribute to global delivery standards

Team Leadership

  • Directly manage the delivery team across the DACH market with accountability for performance and outcomes
  • Take ownership of people leadership topics including performance management training and compliance
  • Create clarity on priorities roles and expectations and foster a culture of accountability and continuous improvement

Qualifications :

  • Demonstrated responsibility for endtoend service delivery within a market or regional setup in a matrix organization
  • 5 years of experience leading delivery teams including accountability for performance development and engagement
  • Commercial understanding including ownership of delivery performance cost control and margin awareness
  • Experience working with clients and being a trusted counterpart during delivery and escalation situations
  • Confidence collaborating with senior partners across sales architecture and operations in a matrixed organisation
  • Structured with the ability to balance client needs delivery quality and results
  • Experience working in agile and hybrid delivery environments
  • Fluent in German and English


Additional Information :

Benefits/Perks:

  • A high degree of autonomy in a dynamic internationally oriented organization
  • A motivated team that values innovation and collaboration
  • Great compensation package and attractive employee benefits
  • Flexible working hours and remote work options

Experian is proud to be an equal opportunity and affirmative action employer. Innovation is a critical part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

#LI-Hybrid

This is a hybrid remote/in-office role.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here


Remote Work :

No


Employment Type :

Full-time


Experience: years
Vacancy: 1
Jobalert für diese Suche erstellen

Service Delivery Manager – Solution Delivery & Client Implementations (mfd) • Frankfurt am Main, Hessen, Germany

Ähnliche Stellen

Service Manager (m/f/d)

znt Management Holding GmbHdarmstadt, hessen, Deutschland

You will support our Director of Portfolio/Product Management in all operational and strategic tasks.In doing so, you will act as the central interface between product management, manufacturing, IT... Mehr anzeigen

 • Gesponsert

Senior Application Manager / Solution Engineer - Transaction Reporting m/w/d

DZ BANK AGfrankfurt, hesse, Deutschland

Arbeiten Sie bei einer Bank, in der Sie Ihre weitere Zukunft und die Zukunft unserer Geschäftspartner erfolgreich gestalten können.Wir sind ein verlässlicher und leistungsfähiger Arbeitgeber, der I... Mehr anzeigen

 • Gesponsert

Service Manager Customer Success (m/w/d)

HANSALOG Services GmbHfrankfurt, hesse, Deutschland

Rechenzentrums‑ und Cloud‑Services, die Unternehmen zuverlässig, sicher und flexibel unterstützen.Zur Verstärkung unseres Teams suchen wir dich als.Service Manager Customer Success (m/w/d).Als Serv... Mehr anzeigen

 • Gesponsert

Senior Manager, Transaction Services (m/f/d)

Interpath Advisoryfrankfurt, hesse, Deutschland

Senior Manager, Transaction Services (m/f/d).Interpath is an international and fast-growing advisory business with deepexpertisein a broad range of specialisms spanning deals, advisory and restruct... Mehr anzeigen

 • Gesponsert

Client Success Manager (m/f/d) - FTC

NTT Global Data Centersfrankfurt, hesse, Deutschland

As a key commercial contact for Enterprise and Retail clients, the.Client Success Manager (m/f/d).The role is focused on developing trusted, long-lasting relationships across multiple contact point... Mehr anzeigen

 • Gesponsert

IT System Architect für SAP-Landschaft (m/w/d)

Soluvia IT-Services GmbHMannheim, Kiel, Offenbach am Main, DE

Die Soluvia IT-Services GmbH ist der zentrale IT-Business Partner der MVV-Gruppe.Unsere über 190 Mitarbeitenden stellen sich täglich aufs Neue den Herausforderungen der Digitalisierung und leisten ... Mehr anzeigen

 • Gesponsert

Senior Service Manager Virtualisierung (m/w/d)

BWI GmbHfrankfurt, hesse, Deutschland

Sorge gemeinsam mit uns für die digitale Zukunftsfähigkeit der Bundeswehr.Serviceverantwortung im Bereich Virtualisierung.Fachliche und finanzielle Verantwortung des Service Lifecycle sowie die Def... Mehr anzeigen

 • Gesponsert

Manager Application Modernization (all genders)

Deteconfrankfurt, hesse, Deutschland

We at Detecon International like to report on the diversity and impact of our projects.As management and technology consultants, we help shape the society of tomorrow in Germany and worldwide.With ... Mehr anzeigen

 • Gesponsert

Senior Specialist – Cybersecurity & IT Solutions Delivery (all genders welcome)

Kia Connectfrankfurt, hesse, Deutschland

We have an exciting opportunity as.Senior Specialist – Cybersecurity & IT Solutions Delivery (all genders welcome).Kia Connect GmbH in Frankfurt am Main, Germany.As Senior Specialist Cybersecurity ... Mehr anzeigen

 • Gesponsert

(Senior) Manager SAP S/4HANA Service (all genders)

MHP – A Porsche Companyfrankfurt, hesse, Deutschland

Du begeisterst dich für die digitale Transformation von Wertschöpfungsketten? Du hast eine hohe Affinität zu SAP-basierten Business- und IT-Lösungen? Dann werde Teil unseres Teams und gestalte geme... Mehr anzeigen

 • Gesponsert

Senior Tech Partner & Implementation Manager

StudySmarterdarmstadt, hessen, Deutschland

Vollzeit 43200 - 72000 € / Jahr (geschätzt) Kein Home Office möglich.Leite spannende Projekte und arbeite eng mit Partnern zusammen.Wachsendes Unternehmen in der Technologiebranche mit innovativem ... Mehr anzeigen

 • Gesponsert

IT Delivery Manager*in

Union Investmentfrankfurt, hesse, Deutschland

Dein Herz schlägt gleichermaßen für Digitalisierung, Menschen und IT-Delivery? Du möchtest die digitale Zukunft des Privatkundengeschäfts der Union Investment aktiv mitgestalten und gemeinsam mit F... Mehr anzeigen

 • Gesponsert

Enterprise Channel Manager (m/f/d)

Huawei EuropeEschborn, Hessen, Germany
Quick Apply

Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices.With integrated solutions across four key domains – telecom networks, IT, sma... Mehr anzeigen

Office Manager - Fleet Management, Administration & Governance (m/w/d)

SPIE RODIAS GmbHWeinheim, de

Office Manager - Fleet Management, Administration & Governance (m/w/d).Du bist ein Organisationstalent mit Gespür für Service, Struktur und effiziente Prozesse? In dieser abwechslungsreichen Positi... Mehr anzeigen

 • Gesponsert

Delivery Service Partner Manager

iMile Deliveryfrankfurt, hesse, Deutschland

Mile is a leading logistics provider, specializing in smart solutions for e-commerce businesses across the Middle East, China, Europe and Latin America.Headquarters are based in Dubai, operating in... Mehr anzeigen

 • Gesponsert

Client Success Manager (m/w/d)

itesys AGfrankfurt, hesse, Deutschland

Die SAP Landschaften deiner Kunden kennst du wie deine Westentasche? Deinen Kolleg*innen stehst du bei Fragen immer mit Rat und Tat zur Seite?.Per sofort, oder nach Vereinbarung suchen wir für unse... Mehr anzeigen

 • Gesponsert

IT-Service Manager (m/w/d) 80% Remote

EICS PD GmbHFrankfurt am Main, Hessen, DE
Homeoffice

IT-Service Manager (m/w/d) 80% Remote in Frankfurt am Main.Als prämierter Engineering - Dienstleister sind wir in zukunftsweisende und spannende branchenübergreifende Entwicklungsprojekte national ... Mehr anzeigen

Customer Service Systems Manager (m/w/d)

MVV Energie AGoffenbach am main, hessen, Deutschland

Möglicher Start: schnellstmöglich | unbefristet | interner Stellentitel: Product Owner (m/w/d) Kundenservice-Systemlandschaft Arbeitszeit: Vollzeit Unternehmen: Soluvia Energy Services GmbH Standor... Mehr anzeigen

 • Gesponsert

Solution Consulting Manager - Germany & Benelux

Anaplanfrankfurt, hesse, Deutschland

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their comp... Mehr anzeigen

 • Gesponsert

Partner, Client Service

Genioofrankfurt, hesse, Deutschland

As a Partner at Genioo, you will oversee, manage, and develop a set of core accounts within leading global pharmaceutical and biotech companies.You will serve as a true leader of our client relatio... Mehr anzeigen