Senior After Sales Service Engineer

Senior After Sales Service Engineer

Entity: Daikin Middle East Job Category: Customer Care and Technical Service Location:

EG

Job Requisition ID: 3049

Daikin Middle East & Africa FZE is a subsidiary of Daikin Industries Ltd. and the leading provider of heating, cooling, ventilation, air purification, and refrigeration technology. The company designs, manufactures and brings to market a broad portfolio of equipment, as well as tailor-made solutions for residential, commercial, and industrial purposes in Europe, Middle East, and Africa (EMEA). To date, Daikin EMEA has over 12 000 employees across more than 59 consolidated subsidiaries. It has 12 major manufacturing facilities based in Belgium, the Czech Republic, Germany, Italy, Spain, Turkey, Austria, and the UK. Our aim is to drive sustainable and effective solutions, sparking a good climate for the generations to come. And all this can only be achieved because of our People.

About the Role

As a Senior After Sales Service Engineer, you will be responsible for driving sales growth of Daikin's replacement solutions, including DX, VRV/VRF, and Chiller systems, across the assigned territory in Egypt. You will develop strong relationships with existing and new customers, identify replacement and Annual Maintenance Contract (AMC) opportunities, and deliver technical and commercial solutions that strengthen Daikin's market position.

Working closely with internal teams, you will manage the complete sales cycle—from opportunity identification and technical proposals through negotiation, project execution, and customer satisfaction.

How you will contribute

Sales & Business Development

• Achieve annual sales targets for replacement projects across Daikin DX, VRV/VRF, and Chiller product portfolios.
• Identify, develop, and convert new replacement and service business opportunities within the assigned territory.
• Build and maintain long-term relationships with consultants, contractors, end users, facility management companies, and key decision-makers.
• Expand Daikin's Annual Maintenance Contract (AMC) customer base through proactive business development.
• Actively follow up on Call Center-generated leads and convert opportunities into sales.

Technical Sales Support

• Prepare equipment selections, technical proposals, and commercial quotations based on customer requirements.
• Deliver technical presentations and product demonstrations to customers, consultants, and stakeholders.
• Coordinate technical submittals and secure customer approvals.
• Provide customers with technically sound and commercially competitive HVAC solutions.

Commercial & Project Management

• Lead commercial negotiations and secure direct customer orders.
• Review contractual terms, pricing, payment conditions, and credit requirements in accordance with company policies.
• Coordinate with logistics and internal departments to ensure timely project execution and delivery.
• Monitor project progress through completion and support customers throughout the project lifecycle.
• Follow up on outstanding payments and AMC collections to ensure healthy cash flow.

Customer Relationship Management

• Maintain high levels of customer satisfaction through regular customer visits and proactive communication.
• Develop long-term partnerships that generate repeat business and service opportunities.
• Support after-sales activities to strengthen customer loyalty and retention.

Market Intelligence & Reporting

• Monitor market trends, competitor activities, pricing, product developments, and emerging business opportunities.
• Maintain accurate and up-to-date customer information, sales opportunities, and project pipelines within CRM/DSM systems.
• Prepare regular sales forecasts, pipeline updates, and management reports.

What you need to succeed

Experience

• 3–5 years of sales experience within the HVAC industry.
• Proven experience selling replacement solutions involving DX, VRV/VRF, and Chiller systems.
• Demonstrated success in technical sales and business development.
• Established network with contractors, consultants, facility management companies, and end users within the Egyptian HVAC market.
• Experience in Annual Maintenance Contract (AMC) sales is an advantage.

Education

• Bachelor's Degree in Mechanical Engineering or a related Engineering discipline.
• MBA or postgraduate qualification is considered an advantage.

Technical Competencies

• Strong technical knowledge of DX, VRV/VRF, Chiller, and HVAC applications.
• Ability to prepare equipment selections and technical proposals.
• Strong commercial awareness with experience negotiating contracts and commercial terms.
• Knowledge of SAP, CRM/DSM systems, and Microsoft Office applications (Excel, PowerPoint, Word).

Language

• Fluent in Arabic and English, both written and spoken.

Other Requirements

• Valid Egyptian driving licence.
• Willingness to travel within the assigned territory.

Good climate starts with people
Our employees are the beating heart of our company. At Daikin, you get to work in a positive environment backed by trust, creativity and continuous improvement. Together, we create our top-quality solutions by empowering talented teams. You will get plenty of opportunities to learn and grow. We are deeply committed to a diverse and inclusive workplace culture that reflects the communities we serve. Good climate starts with people.