Alpha Operations External Manager Support - Officer

Who we are looking for

The State Street Alpha Operations team is comprised of various teams like Enterprise Business Solutions, Front Office Data Control, Front Office Support, Onboarding / Operational Readiness, Portfolio Control and Portfolio Admin functions. The teams are based in multiple locations across the globe. They are also supported by global counterparts in other regions.

Alpha Operations is increasing its talent to support client expansion onto our Front-to-Back, Investment Platform – Alpha; and has a number of exciting opportunities for motivated individuals. These are new roles, expanding teams in Front Office Support, Portfolio Readiness, Alpha Operations Service Delivery, creating opportunities for development and growth in the future.

Alpha Operations is developing a skilled team of Alpha professionals capable of both supporting the day to day operations of existing clients and assisting the implementation for new clients.

Why this role is important to us

The team you will be joining is a part of State Street Global Delivery (SSGD). SSGD gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGD’ tools help our clients make better investment choices and act on growth opportunities.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for

Successful applicants may perform a combination of the following supporting a new service we are offering our clients to support their externally managed business across the Alpha platform:

External Manager Support

• Acts as a central communication and monitoring point between State Street, External Managers and the Alpha clients
• Monitors Inbound External Manager Transaction Error Queues
• Provides External Manager Reconciliation Oversight
• Ensures Governance by Capturing and preparing External Manager related MIS

Front Office Services

Front Office Data Control

• Providing oversight and review of the daily reconciliation between CRIMS and State Street’s middle office IBOR record (RKS), on a Cash and Stock position and transaction level on a Trade date +1 basis
• Take ownership of issues to resolution, engage teams as needed to correct IBOR and CRIMS data

Front Office Support

• Acting as primary contact point for the client's Front Office team, triaging issues and ensuring they are resolved, calling upon internal teams where necessary.
• Using CRIMS and excellent communication skills to provide a technical support service to clients requiring assistance with the front office systems.

Middle Office Services

Enterprise Business Solutions

• Maintain and develop State Street’s SQL based data warehouse (SSDD).
• Client query support on complex data set issues across Middle Office platforms.

Portfolio Control

• Acting as gatekeeper of the IBOR record, ensuring the accounting period close and reopening process is adhered to.
• Monitoring the overall health of the client's portfolios. via the operational control framework.
• As subject matter experts in the IBOR record, provide support for client operations teams with any operational client queries.

Onboarding

• Project manage the client onboarding process from receipt, preparation, implementation and Hypercare, ensuring that the Alpha Portfolio Services group meet / exceed project deliverables.
• Develop and maintain relationships with key internal stakeholders including other business lines to help aid successful delivery of each workstream.
• Assist in the analysis of current/proposed processes and recommend solutions and improved processes, drive the implementation of Operating Models, Service Level Agreements and Key Performance Indicators.

In addition, individuals will be expected to:

• Identify data or accounts trends for discussion in group meetings.
• Interact with all Middle Office teams (Accounting, Corporate Actions, Trading, Performance)
• Remain familiar with back-up procedures when system applications and/or transmission problems arise.
• Build cooperative and professional internal/external relationships achieving group and client goals, utilizing all available resources throughout Global Delivery.
• Interact with clients in a service oriented manner in particular in client implementations as well as business as usual.

Individual Contributor

• Display a culture of individual ownership of tasks to embed a clear sense of accountability in performing the role
• Ensure that the highest level of the Code of Conduct is displayed in your behaviour
• Provide appropriate management information as required to support business unit decision making
• Support the ‘Risk Excellence’ culture within the business
• Adhere to limits of delegation and escalation procedures required by your manager so that you comply with internal policies and external regulations
• Industry relevant exams supported.

What we value

These skills will help you succeed in this role

• Self-starter able to work and learn in a dynamic environment
• Excellent analytical skills.
• Good time management, organizational skills and a collaborative approach.
• Strong communication skills to audiences of different levels of seniority.
• SQL, Word, Excel, PowerPoint etc.
• Must be self-motivated, adaptable and show initiative in different circumstances and under pressure.
• Flexibility in working outside of your responsibilities and areas of expertise.
• Other: Flexible working hours may be required.

Education & Preferred Qualifications

• Degree and minimum 3+ years asset management operational experience.
• Knowledge of order management systems, ideally CRD but not a must-have.

Additional requirements

• Knowledge of additional European languages like German or Dutch will be considered a plus.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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