Customer Success Manager (m/w/d)

About the Role

As Customer Success Manager DACH+L, you will own relationships with a portfolio of strategic German-speaking clients throughout their customer journey. You will act as the essential bridge between customers and our internal teams, advocating for client needs while supporting product adoption, account health, retention, and growth.

Your initial focus will be on our data-driven solutions, including Investment Manager and Data Manager. You do not need to carry out technical implementations or write code, but you should be comfortable discussing APIs, interfaces, data feeds, and client workflows with both business and technical stakeholders.

This role offers genuine strategic weight and high internal visibility. You will work with a high degree of autonomy, collaborate across functions and regions, and have the opportunity to shape how customer success works at Infront.

Responsibilities:

• Build strong, trusted relationships with a portfolio of customers across the DACH+L region, becoming their strategic partner and primary point of contact after implementation.
• Understand your customers' business objectives and help them achieve measurable success using Infront solutions.
• Drive product adoption and engagement through regular customer meetings, success planning and best practice guidance.
• Conduct customer success reviews to demonstrate value, identify opportunities and support long-term customer success.
• Monitor customer health, identify potential risks early and work proactively to improve customer outcomes and retention Develop knowledge of Infront products and confidently articulate business value.
• Partner with Sales during customer meetings, renewals, expansion opportunities and selected pre-sales activities
• Keep customers informed about new product capabilities and innovations that can support their evolving business needs.
• Collaborate with Professional Services, Support and Product to ensure a seamless customer experience (Professional Services owns implementation and delivery).
• Represent the voice of the customer and provide product feedback.
• Travel regularly to customer sites across the DACH+L region to strengthen relationships, facilitate workshops and support key business engagements.

Who you are

• A customer-focused professional who enjoys building trusted, long-term relationships and helping clients succeed.
• Confident communicator who can turn complex technology into clear business value for both technical and non-technical audiences.
• Passionate about financial markets, fintech, and using technology to solve real customer challenges.
• A proactive problem-solver with strong analytical skills, commercial awareness, and a sense of ownership.
• A collaborative team player who thrives across Sales, Product, Support, and Professional Services teams.
• Organised, adaptable, and comfortable managing multiple priorities in a fast-paced environment.
• Fluent in German and English, with a curiosity to learn, grow, and make an impact.

Our offer

Health & wellness: Benefit from wellbeing initiatives tailored to local needs, including access to an employee assistance programme that provides confidential support to employees and their families.
Holiday: Enjoy competitive holiday entitlement aligned with local markets, so you can rest and recharge.
Pension: Plan for your long-term financial wellbeing through our pension scheme, supported by employer contributions.
Remote work: Enjoy the opportunity to work two days a week from home, with flexible working hours where possible. You may also request to work up to four weeks per year from a different location.
Learning & development: Support your career progression with access to learning resources, ongoing conversations with your manager, and opportunities to share the knowledge you gain with your team.
Culture & impact: Be part of an international team with a startup mindset and play a key role in making a meaningful impact.
Our offices: Work from Europe’s leading financial centres and be at the heart of where finance happens.

Additional notes

All candidates selected for employment are subject to Pre-Employment Screening. This process includes professional reference and background checks conducted by our third-party partner, ZINC. These screenings are part of our commitment to ensuring a secure, compliant, and trustworthy workplace.