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SCAILE Technologies GmbH
Founding Customer Growth LeadSCAILE Technologies GmbH • Munich, Bavaria, Germany
Founding Customer Growth Lead

Founding Customer Growth Lead

SCAILE Technologies GmbH • Munich, Bavaria, Germany
Vor 25 Tagen
Stellenbeschreibung

SCAILE is building the infrastructure that makes brands visible in AI search. As ChatGPT Perplexity and Google AI Overviews replace traditional search we help companies get discovered and recommended by AI systems. We combine a proprietary Content Engine with AI agents to create optimize and deploy content at scale. Supported by Google Cloud for Startups and NCA VC were already live with clients like Beurer and Lyceum Technologies.

As our customer base grows were bringing on our founding Customer Growth Lead to sit between customers product and go-to-market. Youll own the commercial outcome of every customer relationship from first pilot to full rollout: onboarding adoption renewals and expansion. Youll work hands-on with our earliest customers prove measurable ROI and build the playbook that makes customer growth repeatable.

Tasks

  • Lead onboarding of new customers drive fast time-to-value then make it repeatable
  • Map each customers content and search workflow embed SCAILE into it and run the change management that makes it stick
  • Run structured value reviews tied to real outcomes: AI-visibility lift citations across ChatGPT Perplexity and Google AI Overviews organic pipeline and revenue influenced
  • Own renewals and expansions in close collaboration with the founders
  • Build relationships beyond your champion from content and SEO leads to the exec sponsor
  • Translate customer pain points into clear product requirements and create feedback loops on AI quality and accuracy
  • Build the function from zero: onboarding templates health scoring playbooks and enablement materials plus case studies that fuel our go-to-market
  • Hire and shape the CS team as we scale
  • What success looks like after 6 to 12 months: customers onboard through a process you built QBRs prove their AI-visibility lift and ROI renewals are strong with a clear expansion path and your playbook is ready for the next hire to run

Requirements

  • Youve owned customer relationships and can show what you kept and grew whether in Customer Success Account Management Consulting or a high-ownership GTM role in B2B startups (that interests us more than your CV)
  • Youre structured analytical and relentless about outcomes: youve run complex projects with multiple stakeholders and delivered
  • You can explain AI workflows simply and credibly to technical and non-technical audiences alike
  • Youve built structure where there was none before a playbook a process or a team and you want to do it again
  • You speak fluent German and English (both are a must for our customer base)
  • A plus: youve defined ROI metrics or customer health frameworks from scratch or you have enough product sense to reproduce a bug and write engineering a clear ticket

Benefits

  • A founding-team role with competitive salary equity and a path to lead CS
  • Work directly with the founders (ex-BCG and La Famiglia VC)
  • A culture of high ownership and real impact plus modern AI tooling

Ready to move fast build bold and own the customer journey from day one Join the team building the content engine for AI search visibility and see your work go live in days not months. Send us your interest and CV or contact Simon Wilhelm directly. Our hiring process is simple: 15-min intro call Deep dive & challenge Meet the team Offer.


Employment Type : Employee
Experience: years
Vacancy: 1
Jobalert für diese Suche erstellen

Founding Customer Growth Lead • Munich, Bavaria, Germany

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