Technical Support Expert L3 – eMobility (m/f/d)

Working at Schneider Electric – We are your Energy Technology Partner Schneider Electric is where your work creates real impact. By electrifying, automating, and digitalizing the world, we help drive the energy transition forward. You’ll join inclusive teams solving meaningful challenges and applying your skills to solutions that make industries, communities, and the planet more sustainable. Join our eMobility team as the technical expert for AC and DC charging solutions. In this role, you will resolve complex technical issues, collaborate with international R&D teams, and drive continuous improvement across our EV charging portfolio. All key information at a glance: When and where? Immediately, in Raunheim (near Frankfurt) Duration: Permanent Vacation: 30 days Weekly hours: 40 hours Your contact person? Larissa Niederberger Our Benefits: Permanent employment contract with one of the world’s most sustainable companies. Meaningful work: Be part of a Green Company committed to responsibility, sustainability, and making a positive impact. Innovation: We don’t just keep pace with change—we help shape the future. Cutting-edge technologies and services that drive progress and deliver real value. Purpose-driven solutions: Our technologies and services contribute to a more sustainable world. Your IMPACT & Mission: Lead root cause analysis for escalated AC/DC charging issues. Troubleshoot vehicle-charger interoperability, power electronics, software, and communication protocols (OCPP, ISO , IEC ). Act as the key interface between European support teams and R&D. Ensure timely resolution of support cases in line with SLAs. Analyze trends and recurring issues to improve product performance. Create technical documentation, knowledge base articles, and training content. Support and empower L1/L2 teams through knowledge sharing. Your Profile: Degree in Electrical Engineering, Automation, Mechatronics, or similar. 3–5 years of experience in technical support, field service, or R&D within EV charging, automotive, or renewable energy. Strong knowledge of EV charging technologies and protocols, especially OCPP. Experience diagnosing complex technical issues and analyzing log files. Proactive, solution-oriented, and customer-focused mindset. Strong communication skills and experience working with international teams. Basic Python or scripting skills are an advantage. Fluent English required; German or French is a strong plus. Valid EU driving license. Your next step? Apply online! Apply now, even if you haven’t met all the requirements yet. We look forward to getting to know you! Please upload your CV including certificates and salary expectations. Learn more: Find us on Instagram at @schneiderelectric_karriere to stay up to date. Everything about Schneider Electric as an employer can be found here: At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work. Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker. For this Germany based position, the minimum of the pay is EUR 70. (Total Target Cash) per year. This pay includes base pay and short-term incentives or sales incentives. The compensation for this position applies to candidates with full-time contracts located within the Germany. Our pay ranges are determined by reviewing roles of similar responsibility and level. Schneider Electric is there when it matters most to you Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team: Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: health and life insurance, paid time off, parental and care leave, flexible work options, support for chronic conditions, and confidential counseling for life’s challenges with our employee assistance program partner. Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs: your base salary, short-term incentives or sales incentives, opportunities to own company shares, and retirement savings plans for your future. Grow Your Skills and Career. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow. Team Up in the Workplace. We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program, sharing your voice in our engagement survey, and fostering an inclusive, caring workplace. Support Your Community. We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation, and initiatives that support youth education. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today! €40 billion global revenue +9% organic growth + employees in + countries You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.