Deputy Head of Claims (mfd) DACH

Deputy Head of Claims (m/f/d) DACH

Looking for a role that will have a meaningful impact on Claims in Europe

Come and progress your career in our European Claims team here at Markel.

Join us and play your part in something special!

What part will you play If youre looking for a place where you can make a meaningful difference youve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities and youll find your fit amongst our global community of optimists and problem-solvers. Were always pushing each other to go further because we believe that when we realize our potential we can help others reach theirs.

The opportunity:

This is an outstanding opportunity for an experienced Claims leader to shape strategy lead a high-performance team and deliver outstanding client and broker outcomes in claims across the DACH region (Germany Austria Switzerland).

As Deputy Head of Claims (m/f/d) DACH you will lead the regional Claims team with responsibility for the full lifecycle from first notification of loss through to resolution and settlement across multiple specialty lines such as Cyber D&O FI PI Liability Casualty.

Youll play a pivotal role in delivering superior Claims outcomes protecting Markels reputation for technical expertise and strengthening our broker and client relationships.

Working closely with Underwriting Actuarial Distribution Legal & Compliance you will ensure strong alignment across departments.

You will also be instrumental in shaping and driving the regional Claims strategyleveraging digital tools data insights and external partnerships to enhance efficiency consistency and service quality.

This role can be based in Munich or Cologne Germany.

What youll be doing:

• Leading and developing the DACH Claims function driving a high-performance collaborative culture
• Owning the end-to-end Claims journey ensuring excellent service delivery and technical accuracy
• Delivering strong financial and operational performance including indemnity control and expense management
• Building and maintaining trusted relationships with brokers clients and key external partners
• Collaborating with Underwriting and Actuarial teams to provide claims insights that advise pricing and portfolio strategy
• Ensuring claims reporting & critical metric controls
• Driving continuous improvement and transformation initiatives including digitalisation and process optimisation
• Ensuring compliance with local regulatory frameworks across Germany Austria and Switzerland
• Acting as a senior representative for Claims within the DACH leadership team and wider Markel organisation

Our must-haves:

• Significant senior leadership experience in Claims within commercial or specialty insurance
• Deep technical knowledge across multiple lines of business ideally including liability and financial lines
• Consistent track record of leading large or sophisticated Claims operations across multiple jurisdictions
• Legal background
• Strong understanding of regulatory environments within the DACH region
• Experience driving organizational change including digital and operational change
• Excellent collaborator management skills capable of influencing at executive level
• Strong broker and client relationship management experience
• Commercial approach with the ability to balance customer outcomes and profitability
• Excellent written and verbal communication skills
• Fluency in German and English essential. Additional languages a plus
• A positive attitude and a collaborative work ethic
• The legal right to live and work in Germany

Who we are:

Markel Group (NYSE MKL) a Fortune 500 company with over 60 offices in 20 countries is a holding company for insurance reinsurance specialist advisory and investment operations around the world.

Were all about people We win together We strive for better We enjoy the everyday We think further

Whats in it for you

A competitive package with additional local benefits in a modern office environment

Are you ready to play your part

If youre looking for a place where you can make a meaningful difference youve found it. The work we do at Markel gives people the confidence to move forward reach their full potential and seize opportunities. Youll find your fit amongst our diverse global community of optimists and problem-solvers. Were always pushing each other tothink furtherbecause we believe that when westrive for betterand realise our potential we can help others reach theirs.

Choose Apply Now to fill out our short application so that we can find out more about you.

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion colour national origin sex gender gender expression sexual orientation age marital status veteran status or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful.

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Required Experience:

Director

Employment Type : Full-Time
Experience: years
Vacancy: 1