Senior Field Service Technician EMEA & LATAM (mfd)

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Customer Management

Job Sub Function:

Technical Field Service

Job Category:

Professional

All Job Posting Locations:

Aachen North Rhine-Westphalia Germany

Job Description:

JOB SUMMARY

Technical service work for ensuring the capacity for function of the devices maintenance and calibration of electronic testing means prepared house internally and customer settings.

DUTIES & RESPONSIBILITIES

In accordance with all applicable federal state and local laws/regulations and Corporate Johnson & Johnson procedures and guidelines this position:

Technical service work for ensuring the capacity for function of the devices

o Organization and implementation of the security controls maintenance repair (compliant and non-conformities) soft- and hardware updates.

o Documentation and reporting on the results (Field Service Reports)

o Supporting Sales and Clinical

Maintenance and calibration of electronic testing mean prepared house-internally/ customer settings

o Performance of servicing repair update maintenance and calibration measures

This position requires the willingness and ability to travel up to 70% of working time including domestic and international travel as required by business needs.

Responsible for communicating business-related issues or opportunities to next management level

Responsible for following all Company guidelines related to Health Safety and Environmental practices as applicable.

Work with enterprise software systems for documentation service and material-related processes (e.g. SAP MD S&R)

Responsible for ensuring personal and Company compliance with all Federal State local and Company regulations policies and procedures

Accurate and timely completion of service documentation work orders and field service reports in accordance with applicable procedures.

Collaborates with internal stakeholders such as Sales Clinical Quality Logistics and Customer Service

Ability to work independently prioritize service activities and make sound decisions in the field.

Performs other duties assigned as needed

EXPERIENCE AND EDUCATION

3 years of experience in technical service field service repair maintenance or calibration of medical devices

Certified Medical Device Technician or bachelors degree in engineering

REQUIRED KNOWLEDGE SKILLS ABILITIES CERTIFICATIONS/LICENSES and AFFILIATIONS

• Good written and spoken German and English skills required; additional languages are desirable
• High quality awareness
• Customer oriented experiences in quality processes
• Strong customer-facing communication and ability to represent the company in a service environment
• solution-oriented skills required
• Execute tasks in a timely manner without direct supervision
• Ability to quickly learn and effectively use software applications

LOCATION & TRAVEL REQUIREMENTS

• Primary location Aachen/Würselen
• Must be able to travel (up to 70%) including internationally (EMEA & LATAM)

EXTERNAL INTERACTIONS

• Regular interaction with external customers healthcare professionals and service partners in relation to service repair maintenance and technical support activities

Required Skills:

Preferred Skills:

Analytical Reasoning Business Behavior Coaching Communication Continuous Improvement Cross-Functional Collaboration Customer Service Customer Support Customer Support Operations Customer Support Trends Data Gathering and Analysis Facilitation Incident Management Problem Solving Project Management Office (PMO) Service Request Management Technical Credibility

The anticipated base pay range for this position is:

62.50000 - 97.86500

Benefits:

In addition to base pay we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location where the actual amount is based on the employees and companies performance of the previous calendar year or sales commissions. Moreover we offer vacation days parental leave for a minimum of 12 weeks bereavement leave caregiver leave volunteer leave well-being reimbursement programs for financial physical and mental health. We also offer service anniversary and recognition awards and subject to the terms of their respective plans employees - and in some locations eligible dependents - can participate in several insurance plans. For more information visit Employee benefits Supporting well-being & career growth Johnson & Johnson Careers.

*This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.

Required Experience:

Senior IC

Employment Type : Full-Time
Experience: years
Vacancy: 1