Talent.com
PAIR Finance
French-speaking Customer Service Representative (fmd)PAIR Finance • Berlin, Berlin, Germany
French-speaking Customer Service Representative (fmd)

French-speaking Customer Service Representative (fmd)

PAIR Finance • Berlin, Berlin, Germany
Vor 18 Tagen
Stellenbeschreibung

Are you ready to change the market

PAIR Finance has been reshaping debt collection across Europe since 2016 - combining technology and AI-powered communication to help businesses recover outstanding receivables efficiently and respectfully. Were now looking for a French-speaking Customer Representative (f/m/d)to join our growing Customer Service team in Berlin.

In this role you wont just be resolving tickets - youll be helping our French-speaking consumers navigate stressful financial situations with clarity and respect. That human side of the work we do is something we take seriously and its what makes great customer service at PAIR Finance meaningful.

Please note: to take part in our hybrid working model all applicants must be permanently based in Berlin Germany. We do not support relocation processes or offer fully remote contracts.

Sound like your kind of challenge Wed love to hear from you - apply now!

Your Responsibilities:

  • Handle incoming inquiries from clients consumers and third parties (e.g. lawyers) in French across multiple communication channels
  • Provide clear accurate information about accounts and ongoing processes
  • Document all customer interactions accurately in our CRM system
  • Collaborate with colleagues and other departments to resolve customer issues efficiently
  • Flag recurring issues and contribute to the continuous improvement of our service processes
  • Use AI-enabled tools and internal platforms to maintain high service quality
  • Ensure full compliance with company policies data protection requirements and applicable regulations

What were looking for:

Must-haves:
  • Fluent in French and English written and spoken at a professional level
  • Experience in a customer service or support role
  • A clear empathetic communication style and strong interpersonal skills
  • Comfort with digital tools and AI-assisted platforms and the ability to adapt quickly to new systems
  • Hands-on experience with ticketing systems or CRM platforms such as Zendesk
  • Strong organisational skills and a sharp eye for detail
  • A collaborative team-oriented approach
Nice-to-haves:
  • Background in collections debt recovery or financial services
  • Proficiency in additional languages such as Italian Spanish and/or German
Transparency Execution Ownership Customer Centricity Innovation and Integrity are important to us and we at PAIR Finance embody these values. Do you find yourself in these values Then become part of our team and complement us with your individual motivation and character!

Our offer for you:

  • For a junior level role our salary band is 32000 - 35000 gross per year and for a mid-level role our salary band is 36000 - 44.500 gross per year (based on a 40-hour work week). The exact offer will reflect your experience and qualifications.
  • Unlimited employment contract flexible working hours and 28 vacation days for your work-life balance
  • Company pension plan partly covered Deutschlandticket (public transport) and access to Corporate Benefits voucher platform
  • Strong experienced international team of 30 nationalities to support and mentor you along the way and a smooth onboarding process
  • Flat hierarchy transparent and appreciative feedback culture monthly all-hands meetings annual feedback and evaluation cycle and regular 1-on-1s with your lead
  • Personal learning & development budget as well as German and English language courses
  • Company summer and Christmas parties as well as regular team events
  • This role is based in Berlin with a hybrid working policy. Our modern office is located near Uhlandstraße.

Who is your contact person

Your contact person for this position isJasmin Baldrich.If you have any questions feel free to reach out via email () - we are looking forward to hearing from you!

For more information about PAIR Finance and career opportunities please visit ourwebsiteand ourcareerspage.

About us

We are rethinking debt collection with our digital debt collection solution characterized by our high customer orientation and efficiency standards. By using artificial intelligence we are combining technology with behavioral science and so we are able to contact customers individually and in a simple way throughout the entire collection process.

Strengthened by one of the most renowned private equity firms in the fintech sector Pollen Street as well as partnerships with other investors such as Zalando Payments PAIR Finance offers an excellent opportunity to dive deep into and actively shape the fintech industry.

PAIR Finance is an equal-opportunity employer. We value a diverse team and an inclusive culture. We welcome applications from all qualified individuals regardless of ethnicity color religion gender sexual orientation gender identity or expression age national origin marital status or disability.

For more information about PAIR Finance visit and and you want to find out more about PAIR Finance and the position We are happy to answer your questions and also to receive your application!

Required Experience:

Unclear Seniority


Employment Type : Full-Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 32000 - 35000
Jobalert für diese Suche erstellen

French-speaking Customer Service Representative (fmd) • Berlin, Berlin, Germany

Ähnliche Stellen

Senior Customer Success Manager (f/m/d) French speaking

RaiseNowworkfromhome, berlin, Deutschland

Senior Customer Success Manager – French speaking (f/m/d).We’re RaiseNow, a fast‑growth SaaS that empowers charities and nonprofits to raise more, more efficiently.You will manage a portfolio of st... Mehr anzeigen

 • Gesponsert

French Sales Executive - Construction Industry - Berlin, Germany

WorkfullyBerlin, Berlin, Germany
Quick Apply

Founded in 2021, the company runs a trailblazing marketplace that redefines one of the largest supply chains on earth.The company’s mission is to unlock the vast potential of cross-border supply fo... Mehr anzeigen

French Community Manager, Aion 2 (m/f/d)

NCSoftberlin, Deutschland

One of the biggest MMORPG launches in the West is landing this year, and we want a French-native Community Manager to own its French-speaking community from day one.Your saga would take flight with... Mehr anzeigen

 • Gesponsert

German-Speaking Customer Service Representative

CB Talents SPworkfromhome, berlin, Deutschland

We are seeking a motivated German‑Speaking Customer Service Representative to provide high‑quality support to customers across multiple communication channels.In this role, you will assist customer... Mehr anzeigen

 • Gesponsert

Senior Business Travel Consultant - French Speaking - Remote

Perkworkfromhome, berlin, Deutschland
Homeoffice

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management.Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everythi... Mehr anzeigen

 • Gesponsert

French (Canadian) Speakers for Studio Recording Project

Welo Databerlin, Deutschland

Welo Data is looking for fluent.No prior experience is required, just confidence, a clear voice, and a willingness to collaborate!.We’re simply looking for individuals who can read and speak natura... Mehr anzeigen

 • Gesponsert

Country Manager France (f/m/x) - french speaking

BRAINEFFECTberlin, Deutschland

BRAINEFFECT is one of the fastest-growing mind nutrition e-commerce companies in Germany.We envision a world that embraces mind nutrition and knows that feeding your mind is key to a happy and heal... Mehr anzeigen

 • Gesponsert

French France Speakers for Studio Recording Project

welo-databerlin, Deutschland

Welo Data is looking for fluent.No prior experience is required, just confidence, a clear voice, and a willingness to collaborate!.We’re simply looking for individuals who can read and speak natura... Mehr anzeigen

 • Gesponsert

German speaking Customer Service Representative in Lisbon!

Cross Border Talentsberlin, Deutschland

Cross Border Talents is looking for a German speaking Customer Support Representative to work for a global leading provider in Portugal!.Your role will involve providing customer service via incomi... Mehr anzeigen

 • Gesponsert

Technical Sales Manager - French Speaking

Formlabsberlin, Deutschland

Some engineers shape what gets built.At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting‑edge products to life‑saving medical devices.O... Mehr anzeigen

 • Gesponsert

Sales Manager - French market

Management Eventsberlin, Deutschland

Get AI-powered advice on this job and more exclusive features.Aurora Live by Management Events.B2B growth partner for technology and management service providers, giving direct access to top decisi... Mehr anzeigen

 • Gesponsert

Customer Service Representative (m/w/d)

Avomindberlin, Deutschland

Unser Kunde ist eines der weltweit führenden Bildarchive für Kunst, Kultur und historische Fotografie.Das Unternehmen lizenziert hochwertige Inhalte für Museen, Verlage, Medien, Agenturen und Marke... Mehr anzeigen

 • Gesponsert

German-Speaking Customer Service Representative – Lisbon - Relocation Supported

WW TalentsBerlin, Germany
Quick Apply

Join our client's team in Lisbon as a Customer Service Representative, providing essential support to customers in German and English.This on-site role offers the opportunity to work in a dynamic e... Mehr anzeigen

Account Executive - French

Peec AIberlin, Deutschland

Peec AI is a Berlin-based Series A startup building analytics and intelligence tools for modern SEO and growth teams.As search rapidly evolves with AI changing how people discover information onlin... Mehr anzeigen

 • Gesponsert

Customer Service Representative (French-speaking)

PAIR Financeberlin, Deutschland

In this role, you won’t just be resolving tickets - you’ll be helping our French-speaking consumers navigate stressful financial situations with clarity and respect.That human side of the work we d... Mehr anzeigen

 • Gesponsert

Senior Business Travel Consultant - French Speaking

TravelPerkberlin, Deutschland

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management.Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everythi... Mehr anzeigen

 • Gesponsert

Senior Business Travel Consultant - French Speaking

Perkberlin, Deutschland

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management.Built to tackle the time‑consuming, manual work that gets in the way of real work, our tools automate everythi... Mehr anzeigen

 • Gesponsert

French France Speakers for Studio Recording Project

Welo Databerlin, Deutschland

Welo Data is looking for fluent French (France) speakers to participate in a professional studio recording project.No prior experience is required, just confidence, a clear voice, and a willingness... Mehr anzeigen