Key Account Manager / Post Sales - German Speaking (f/m/d)

We maximize product availability with minimal cashflow investment in 1/10 of the time. We solve a real problem for SMEs. With AI.

VOIDS is the leading forecasting and inventory management software solution for D2C brands. The VOIDS platform automates accurate product-level demand forecasting to proactively identify risks such as inventory inefficiencies (e.g., out-of-stocks) and take recommended actions to eliminate them before they occur. We help e-commerce brands achieve 98% inventory efficiency, 20x ROI, and six-figure cash profits in a matter of weeks. 50+ success stories, including FC Bayern, 6pm, Rosental, and Blackroll confirm this. Since our product launch in June 2023, we’ve achieved approximately 300% growth over the past year, and we’re now positioned to double our ARR by the end of 2025.

Aufgaben

As Key Account Manager, you'll own the entire post-signing experience for our growing client base — over 150 users, including Founders, COOs, and Ops Managers — who trust VOIDS to forecast over €1,000,000,000 in annual revenue. Your mission? Design and run a scalable onboarding, retention, and upsell engine that works across a variety of eCommerce use cases. You'll thrive in complexity, streamlining dynamic client setups, and becoming the architect of a system that delivers value fast and keeps customers engaged in the long-term. Specifically, you will:

• Own customer onboarding: Make onboarding seamless and fast, in time-to-live to 2 weeks.
• Turn users into power users: Drive full autonomy of main users within 12 weeks after go-live.
• Manage 150+ users: Across direct (QBRs, Standups) and async (Slack, phone, email) channels.
• Monitor & improve customer health: Keep churn under 10% YoY, maintain a live health score system, and share insights directly with the founders, sales and product team.
• Drive upsells & influence product: Collect feature requests and make smart recommendations to hit 115%+ net revenue retention YoY.
• Foster a user community: Create knowledge-sharing opportunities like client events to connect power users and grow internal champions.

Qualifikation

✅ Must-Have Skills

• Fluent in German (native level) and English — comfortable leading conversations and writing clearly in both languages
• 2+ experience managing technical products in a customer-facing role — think AI and SaaS tools, modern data stacks, eCom ops platforms, or supply chain automation tools — ideally where APIs and fast iterations were part of the daily routine.
• 1+ years of hands-on ownership of customer relationships — from onboarding to QBRs, health monitoring, upsell conversations, and managing churn risks in B2B mid-market or enterprise accounts
• 1+ year of hands-on experience working with data daily — you move fast in checking data in SQL, complex Excel/Sheets setups, pivots, Array,Formulas, and use data tools for problem solving
• Deep technical intuition — you’re confident navigating APIs, time series data, forecasting logic, and love collaborating with engineers to debug and improve solutions
• You’ve built things that run — you have shipped / developed features in code, or integrating tools across modern stacks
• Structured operator mindset — you bring order to complexity, build scalable onboarding flows, and translate diverse client needs into repeatable processes
• Product-first mentality — you don't wait for tickets; you actively connect client insights to product improvements and influence roadmap direction

🌟 Bonus / Nice-to-Have

• Experience in eCommerce, logistics, or supply chain operations: either in-house or supporting those teams
• You have experience with writing and shipping product features in Python/TypeScript and configuring cloud environments (AWS, GCP, Snowflake)
• Background in a B2B SaaS startup, ideally in a role tied to customer growth or retention
• Prior exposure to modern data stacks tools like Looker, dbt, Fivetran, or Snowflake
• Understanding of forecasting logic, revenue planning, or inventory-driven sales cycles
• Proven track record in account growth, upselling, or commercial expansion

Benefits

🤖 How We Work

• AI-driven productivity: We actively leverage Slack, Notion, GPT-4, and other AI tools.
• Fast-paced, high-impact, no overhead: 3x weekly stand-ups (15min), efficient weekly customer health score update (30min), autonomous decisions handling checkins with clients
• 50/50 Hybrid flexibility: Mix remote work with our inspiring office in Hamburgs city center
• Continuous learning: We trust your expertise, value your ideas, and encourage proactive growth
• Autonomous decision making: We trust our team members to own their work and loop others in when needed, typically there is only lightweight consultation with the founder team

🎁 What You’ll Get

• Permanent full-time contract
• Competitive salary
• Equity available for senior hires
• 30 days paid vacation
• New Mac Book Pro
• Regular team events and quarterly off-sites
• Real ownership and influence
• A calm, focused work environment that rewards initiative
• Wellpass membership to unlimited fitness, yoga, swimming, climbing, and more

🧑🏫 Hiring Process

We move fast and keep it simple.

• Initial Screening (30 min)
• Technical Interview with CTO (30 min)
• Realistic Case Study in Person (90 min)
• Meet the Team in Hamburg
• Offer within 4 weeks from start to decision

👉 Send us your answers and your CV or shoot us a message on LinkedIn!

Email: erica.ronchi@voids.ai

Die VOIDS Plattform automatisiert präzise Nachfrageprognosen auf Produktebene, um Risiken wie Lager-Ineffizienzen (z.B. Nicht-Verfügbarkeiten), Umsatzlücken oder Profitabilitätsrisiken proaktiv zu erkennen und noch vor Entstehung mit Hilfe von Empfohlenen Maßnahmen zu beheben (s. PDF mit OnePager anbei).

Unsere D2C Kunden wie Dogs’n Tiger, FC Bayern oder Samsung bestätigen:

1. Bis zu €1 Million an Free Cash-Flows durch ca. 20% reduzierte Lagerreichweiten.
2. Umsatzsteigerungen von bis zu 10% durch vermeidbare Nicht-Verfügbarkeiten und optimierte Marketingaktivitäten (z.B. Kampagnen Budgets).
3. Ein 20% höheres Ergebnis durch effizienteres Marketing, geringere Lagerkosten und gesteigerte Produktmargen zu wirtschaften.

Ergebnis: Unsere Kunden können somit bei z.B. €10 Millionen Netto-Jahresumsatz ca. €1 Million zusätzlichen DB III erwirtschaften. Einer der größten Hebel, um als Brand profitabel zu wachsen.