BMC Remedy/Helix Developer

Responsibilities

• Provide technical guidance on application and integration capabilities
• Gather requirements, prepare presentations, conduct demos, and document needs
• Develop workflows and integrations in Developer and Innovation Studio
• Build RestAPI, WebService, and LDAP integrations
• Manage incident assignments and customer communications
• Maintain and update Production environment and meet KPI thresholds
• Manage sprint load and forecast work products

Requirements

• 5+ years of software development experience
• BMC Accredited Administrator or equivalent skills in BMC Remedy/Helix Developer Studio
• Experience with SAAS solutions or AWS Cloud environments
• Experience with BMC Remedy version 23.x or higher
• ITIL Foundation knowledge is a plus
• Familiarity with Helix/Remedy application process flows
• Expertise in one or more 23.x+ Helix applications like Incident Management, Change Management, Smart Reporting etc.
• Experience with Pentaho Spoon, BMC HDM, RestAPI or Webservices

Certifications & Qualifications

• BMC Accredited Administrator

Tools & Technologies

• BMC Remedy version 23.x
• BMC HDM
• Developer and Innovation Studio
• Production environment
• ITIL Foundation

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