(Senior) Business Process Owner Lead-to-Order (gn) full-time/part-time (hybrid)

What you can expect

Do you want to play an active role in driving a company’s growth and turning big plans into reality? Then join our team! You can look forward to exciting challenges, an inspiring environment, and a work culture that combines flexibility and collaboration – with our 60/40 hybrid model and modern offices in Ratingen as a hub for ideas.
As part of our team, you will take on the following responsibilities:

As (Senior) Business Process Owner Lead-to-Order, you are responsible for the end-to-end performance of key system-enabled commercial processes across the entire Lead-to-Order funnel — from lead generation and lead routing to lead qualification, initial customer contact, needs assessment, proposal creation, and contract closure. You ensure that the process operates effectively, consistently, and at scale across channels, sales units, and functions. You steer process performance through relevant KPIs and drive the continuous evolution of the process in close collaboration with business and system stakeholders.

• You own the end-to-end process design of the Lead-to-Order process and define the target operating model, business rules, standards, roles, interfaces, and decision-making frameworks across the customer journey.
• You are accountable for the performance of the process you own, ensuring target achievement, stability, and effectiveness through a clearly defined KPI framework.
• You analyze performance deviations across the funnel, identify root causes, and derive prioritized measures to sustainably improve quality, speed, conversion rates, and process consistency.
• You prioritize business requirements for the process and make decisions regarding process changes, standards, and local variations within the established governance framework.
• You translate business needs into clear process logic and actionable requirements for process design, system enablement, and operational implementation.
• You actively manage decentralized process deviations, balancing local requirements against standardization, scalability, and business impact while ensuring transparent decision-making and escalation processes.
• You drive the continuous improvement of the Lead-to-Order process and ensure that new process logic is effectively embedded within operational teams. In doing so, you work closely with our Commercial Academy.
• You collaborate closely with stakeholders across Commercial, Operations, Product, and IT to translate process requirements into scalable, system-supported solutions.
• You ensure that process documentation, governance standards, handover points, and relevant policies remain up to date, understandable, and applicable across an international business environment.

What makes you stand out

• You bring extensive experience in owning and managing end-to-end commercial processes, ideally within a Lead-to-Order environment, including accountability for performance across channels and sales units.
• You have a strong KPI and data-driven mindset, with the ability to identify root causes across the funnel, understand performance drivers and interdependencies, and derive clearly prioritized improvement initiatives.
• You have a proven track record of leading transformation initiatives and successfully embedding new process models within operational organizations.
• You possess a solid understanding of commercial system landscapes, particularly the interaction between CRM, ERP, omnichannel systems, digital platforms, and AI, and can translate business requirements into scalable process designs.
• You have experience managing decentralized process deviations and establishing effective governance structures in collaboration with GTM Channel Owners and Sales Units.
• You bring expertise in requirements engineering as well as the design, modeling, and integration of end-to-end processes within international environments.
• You demonstrate strong stakeholder management, influencing, and escalation skills within matrix organizations, particularly when working with Sales Units, Channel Owners, and functional stakeholders.
• You have a strong end-to-end process mindset and the ability to structure complex processes, define clear ownership, and design precise interfaces across functions and systems.
• Business-fluent English is required. Additional languages are a clear advantage in our international environment. By nature, this role operates across functions, regions, and stakeholder groups.
• You are a collaborative team player with a strong focus on quality and impact. You challenge the status quo, think in solutions, and view continuous improvement as part of your DNA rather than just an annual objective.

We are looking forward to your application and to applicants who enrich our diverse culture! Regardless of age, gender, origin and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified. This position can be full-time or part-time (min. 30h/week). DKV Mobility is looking for the best talents and knows that these are not always available on a full-time basis. Many of our employees work part-time or in flexible working models. Please talk to us about the flexibility you need during the application process.

Why DKV Mobility? Here are five good reasons...

At DKV Mobility, we are team players - because we are only successful together! #teamofteams
You should feel welcome with us from the very beginning!

We've been growing for about 90 years

How we do it? We keep adapting our products and business model to meet changing customer needs. That's how we stay mobile and master every challenge the future holds.

There are also many other good reasons to work at DKV Mobility. For example, we offer you comprehensive company health management, parent-child offices (from 2023) and support you in leasing your eBike through our partner Jobrad!

We attach great importance to work-life balance.

We stand for the compatibility of family and career! That's why we offer flexible working hours and family-friendly working time models. In addition, we rely on a balanced mix of on-site meetings and home office.

We support you in your development

We offer you optimal conditions to familiarize yourself so that you can quickly find your way around and become a part of the team! To further your personal development, we offer you access to a modern learning environment - independent of time and location. This way you can also face the challenges of tomorrow!

We are committed to a net-zero future

After reaching our Green Pledge climate target in 2023 by reducing carbon emissions in our own business operations by 50.4% compared to the base year 2019, we set ourselves ambitious net-zero climate targets. The targets have been validated by the Science Based Targets initiative. By 2050, DKV Mobility commits to reach net-zero greenhouse gas emissions across the value chain from a 2022 base year. You want to take climate action? Follow us on our road to net-zero.

We are a certified employer

Our employees trust us. As an employer, we regularly receive awards from independent institutes, e.g. as Top Employer Germany and as Great Place to Work!