Field Service Engineer, Germany (Mobile Water Solutions)

With over 25 years of experience, NSI Mobile Water Solutions , part of Nijhuis Saur Industries (Saur Group), is a leading provider of temporary water and wastewater treatment services. We offer an alternative to fixed plants to help customers maintain continuity of supply to core operations and minimise downtime in a wide range situation 24/7, 365 days a year.

At NSI Mobile Water Solutions, we believe in “Professionalism, Communication, Teamwork, External Focus and Service Excellence”.

Summary

The Field Service Engineer ensures that customers can use Mobile Water Solutions - rental equipment safely and efficiently - to support optimal performance. Activities include technical support installation, commissioning and maintenance services for mobile water treatment equipment that is rented out to customers. Field Service Engineer plays a crucial role in maintaining customer satisfaction and fostering positive relationships with clients and rental companies. All Employees in Mobile Water Solutions are fully committed to the organisations’ Environmental and Social Impact goals.

The Field Service Engineer reports to the Operations Manager, Northern Europe.

The role is home based with frequent traveling to different customer locations to support sales efforts as needed.

Job Responsibilities:

• Installation: Setting up and installing equipment at the customer's location, ensuring it functions correctly and safely.

• Maintenance: Performing routine maintenance and inspections to ensure that the equipment remains in good working condition during the rental period.

• Repairs: Troubleshooting and repairing equipment if it breaks down or experiences technical issues during the rental period.

• Customer Support: Providing technical support and guidance to customers regarding the proper use and maintenance of the equipment. Interact with customers to understand their equipment needs, provide guidance on equipment operation, and address any issues or concerns. Deliver excellent customer service and build strong relationships.

• Documentation: Maintaining detailed records of equipment maintenance and repairs, including service reports, parts replacements, and work performed.

• QHSE: Ensuring all assets are kept in a safe condition, including fire extinguishers and first aid kits. Enforcing risk assessments during deployment of mobile assets. Ensuring sub-contractors are H&S approved and operate according to plans. Reporting any incidents, near-misses, or hazards promptly to management and assist in the investigation process to prevent future occurrences.

• Training: In some cases, offering training to customers or rental staff on the proper operation and maintenance of the equipment.

• Inventory Management: Monitoring the inventory of rental equipment, ordering spare parts when needed, and coordinating with suppliers.

• Troubleshooting: Diagnosing and resolving technical problems efficiently to minimize downtime for customers.

• Reporting: Providing feedback to rental companies about the performance and condition of equipment, as well as suggestions for improvements or replacements.

• Corporate Social Responsibility: Following the Net Zero Commitment of the Saur Group to be an environmentally responsible company. Engaging in and be part of a socially responsible company creating positive impact to all stakeholders including workers, communities, customers and our planet. Ensuring high standards of social and environmental performance are continuously met whilst maintain transparency and accountability. Taking responsibility and action to protect the health and safety of all employees. Following relevant, sustainable policies and practices, report social or environmental concerns in their daily work to their line manager and, work collaboratively with colleagues and external stakeholders to support initiatives that enhance the company’s overall social and environmental impact. Consistently incorporating social and environmental impact into decision making and follow socially and environmentally responsible practices in daily tasks.

• Performs other duties of similar nature and level as assigned.

Job Requirements:

• Technical school diploma or equivalent electrical and mechanical work experience

• Proven work experience as Field Service Technician/Engineer (in the water industry) or a similar role (e.g., equipment maintenance, repair, or a related field)

• Experience and proven capability to work across cultures, borders, and different methods of executing business within an international team.

• Knowledge of safety regulations and best practices to ensure a safe work environment.

• A good level of English language to communicate effective and clear with both technical and non-technical personnel, including clients, team members, and supervisors.

• A good level of German language (minimum B1 level)

• Knowledge of Google Application Suite and/or Microsoft Office software packages (Excel, Word, PowerPoint) and diagnostic tools used in equipment servicing.

• Physical Fitness - Ability to drive and work in various physically demanding environments (weather conditions, 24/7 duties.

• Possess a valid Driver's License to drive in the region.

Note: This job description represents only the primary areas of responsibility; specific position assignments will vary depending on the needs of the department. Performs other duties of similar nature and level assigned.

To perform the job successfully, an individual must be able to execute each essential duty satisfactorily. Reasonable adjustments may be made to enable individuals with disabilities to perform the essential functions.

Are you a recruiter?

Please refrain from calling or emailing us unless we have contacted you first. We intend to find our new colleagues ourselves, therefore agency support is not required. Any Profiles and resumes sent unsolicited by agencies, even if sent directly to a hiring manager, will be treated as direct applications from the candidate.

Join our #missionwater