Talent.com
beeline Group
Werkstudent IT-Infrastruktur (w/m/d)beeline Group • Köln, Nordrhein-Westfalen, DE
Suche nach anderen Stellen
Werkstudent IT-Infrastruktur (w/m/d)

Werkstudent IT-Infrastruktur (w/m/d)

beeline Group • Köln, Nordrhein-Westfalen, DE
Vor 30+ Tagen
Stellenbeschreibung

Mission:
Providing first-level technical support to the employees and train non-technical workers on current information systems.

Scope:
The IT Operations Specialist reports to Head of IT Operations and is responsible for IT execution for beeline North America, in collaboration with global IT objectives.

Role Expectations:

The IT Operations Specialist:

  • Provide customer-centric environment by ensuring thorough problem resolution and follow-up

  • Support installation, configuration, troubleshooting, testing, maintenance and resolution for all IT North America resources (i.e. Microsoft operating systems, IOS, Citrix, secure drives, Sharepoint, MDM system)

  • Support execution of local SBU, North America and global IT projects and initiatives

  • Ensure accurate tracking of beeline NA IT equipment and including issue tracking

  • Ensure Operations team compliance in regards to device management

  • Support new user onboarding requirements and activities

  • Coordinate effectively with German headquarters, considering time zone differences.

Immediate Critical Outcomes:

  • Basic understanding of beeline IT resources and processes (First 30 days)

  • Established relationships with remote and locus users (First 60 days)

  • Sustain business practices independently and provide solution to IT management (First 90 days)

Critical Experiences:

  • Bachelor’s degree in related field and/or equivalent work experience

  • 2+ years of experience in desktop and hand-held device support role

  • Previous experience working with helpdesk ticketing system

  • Previous experience supporting device management processes

  • Intermediate knowledge of computer hardware, Windows OS, MS Office, IOS, application support, peripherals, and networking, (TCP/IP), Citrix and SAP 2

Beeline Guiding Principles and Competency Behavior Expectations

Focus & Impact

  • Entrepreneurial Thinking: Considers how their work contributes to beeline's success

  • Drive for Results: Acts with a sense of urgency

  • Accountability: Can be counted on to meet individual commitments

  • Continuous Improvement: Proactively identifies opportunities to improve IT processes and drives implementation of effective solutions

Teamwork & Collaboration

  • Collaborative Teamwork: Builds effective working relationships

  • Effective Communication: Communicates in a professional and clear manner

  • Cross-Cultural Sensitivity: Demonstrates awareness of diverse points of view & cultural differences

Growth & Improvement

  • Managing Change: Embraces new approaches, processes and challenges

  • Willingness to Develop: Values feedback as a tool to understand areas for improvement

  • Self-Reflection: Is aware of strengths and opportunities

Responsibility & Sustainability

  • Integrity: Is regarded as a trusted colleague

  • Resilience: Handles set-backs in a constructive manner

  • Managing Resources: Offers support to others as an added resource

Jobalert für diese Suche erstellen

Werkstudent IT-Infrastruktur (w/m/d) • Köln, Nordrhein-Westfalen, DE