Medical Information Specialist (French & English Speaking)

THE POSITION: Medical Communications is part of our integrated commercial services. This position is fundamental to building credibility and strengthening relationships with healthcare providers patients and industry clients. The position delivers industry-leading services which include call center staffing for responding to product information requests identifying and in-taking of adverse events and/or product quality issues and medical writing.

The role is home office based (full-time position) ideally located in Poland Ireland the UK Italy Portugal Germany or Spain and the job holder must be legally eligible to work in the European Union or in the UK

ESSENTIAL DUTIES AND RESPONSIBILITIES: Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:

• Translation of English documents into the target language or vice-versa and delivering these translated responses either on the phone or in writing.
• Triage and respond to drug information inquiries from physicians pharmacists nurses other health care professionals and consumers/patients.
• Disseminate drug information either verbally or by written correspondence.
• Identify adverse events and product complaints during interactions with customers. Perform intake sufficient to generate initial adverse event and product complaint reports in compliance with EVERSANA-Medical Communications and client SOPs. Fulfill local Regulatory Authority regulations and requirements for post-marketing adverse event addition to being fluent in safety terminology the individual should be able to make accurate assessments regarding what information needs to be obtained and level or depth of information to be collected.
• Utilise writing skills for adverse event and product complaint narratives during intake as well as medical inquiry custom responses.
• Coordinate processes necessary for responding to quality-related complaints. This process may involve interactions with personnel in the following departments: Quality Assurance Regulatory Affairs and the complainant.
• Utilise drug information skills to critically evaluate medical literature in researching and developing information for written dissemination to healthcare professionals.
• Miscellaneous projects including market and competitive product research system development sales training projects and field liaison support.
• Medical Writing
• On-call responsibilities on an as assigned basis.
• All other duties as assigned.

EXPECTATIONS OF THE JOB:

• Customer Services: Maintain and improve customer services associated with activity of the Medical Communications Call Centre.
• Place of Work: Home Office or European Hub Office
• Hours: Europe working hours between 8am-6pm CET Mon-Fri might be asked to work on Bank Holidays if needed for which will receive a day off in lieu.
• Metrics: Maintain and contribute toward process improvement which positively impacts metrics associated with activities of the Medical Communications Call Centre; metrics are subject to change annually or more often as deemed necessary.
• Travel: In general this position does not travel; however the incumbent will need to be able to travel up to 10%.

Qualifications :

MINIMUM KNOWLEDGE SKILLS AND ABILITIES:

• The requirements listed below are representative of the experience education knowledge skill and/or abilities required.
• Education: Life Sciences or healthcare degree or equivalent
• Experience and/or Training: Strong clinical background and excellent verbal/written communication skills.
• Language: English C1 level is addition to mother tongue fluency in French is essential.
• Strong translation skills.

PREFERRED QUALIFICATIONS:

• Education: Preferred Pharma D / M Pharma but other degrees such as Master of Science (MSc) degree in Life Sciences or healthcare. Common examples include BSc. or Pharmacy BSc. Biomedical Sciences BSc. Anatomy & Physiology BSc. Health Science BSc. Human Science
• Experience and/or Training: Call Center Medical Information pharmaceutical industry and clinical experiences including medical writing.
• Language skills: fluent English along with Native French.
• Technology/Equipment: Computer proficiency in Microsoft Word Excel and other Window applications. The utilization of Medical Information Management Systems Safety Databases or equivalent.
• Positive Attitude and Energy: Exhibits an upbeat attitude a genuine interest in others and a sense of humor. Energises others and heightens morale through her/his attitude.
• Communication Skills: Possesses the ability to develop and articulate ideas and information that generate understanding and create a climate that motivates and encourages others to participate.
• Innovator: Transforms creative ideas into original solutions that positively impact the companys performance.
• Highly Principled: Proves to be a professional of unquestionable integrity credibility and character who demonstrates high moral and ethical behavior

Additional Information :

Patient Minded I act with the patients best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and hold myself accountable.

Embrace Diversity I create an environment of awareness and respect.

Grow Talent I own my development and invest in the development of others.

Win Together I passionately connect with anyone anywhere anytime to achieve results.

Communication Matters I speak up to create transparent thoughtful and timely dialogue.

Always Innovate I am bold and creative in everything I do.

Our team is aware of recent fraudulent job offers in the market misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites unsolicited e-mails or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

From EVERSANAs inception Diversity Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths experiences and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity but also age disability status veteran status sexual orientation religion and many other parts of ones identity. All of our employees points of view are key to our success and inclusion is everyones responsibility.

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Remote Work :

Yes

Employment Type :

Full-time

Experience: years
Vacancy: 1