Location: Lisbon, Portugal
Key Responsibilities
Serve as the primary point of contact for German-speaking customers via phone, email, and chat
Provide timely, accurate, and professional support in line with defined service level agreements (SLAs)
Resolve customer inquiries, complaints, and service issues efficiently while maintaining high satisfaction scores
Document customer interactions clearly and accurately within CRM systems
Escalate complex cases to relevant internal stakeholders when required
Follow internal policies, quality standards, and compliance requirements
Actively contribute to process optimization and customer experience improvement initiatives
Required Qualifications
Native or near-native fluency in German (spoken and written)
Good command of English for internal communication
Previous experience in customer service, contact center, or client-facing roles is preferred
Strong problem-solving and communication skills
Ability to work in a structured, KPI-driven environment
High level of professionalism, reliability, and customer orientation
Open to relocation and on-site work
What We Offer
Competitive salary package
Structured onboarding and continuous training programs
International and multicultural working environment
Career development and internal mobility opportunities
Stable, long-term employment in a growing organization
Relocation support may be provided in line with company policy
Additional Information
Working hours may vary based on business needs
The candidates must be EU citizen or have a work permit to work in the related country
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