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Nuvare Consultancy
Client Support Executive (German-speaking)Nuvare Consultancy • Munich, Germany
Client Support Executive (German-speaking)

Client Support Executive (German-speaking)

Nuvare Consultancy • Munich, Germany
Vor 20 Tagen
Stellenbeschreibung
Are you passionate about delivering exceptional client service and building long-term customer relationships? Do you enjoy working in a fast-paced FinTech environment where your work has a direct impact on business growth? We are looking for a Client Support Executive to join our growing team in Munich . This is an excellent opportunity to become a key member of a small, collaborative team where your contributions will help drive client satisfaction, operational excellence, and company success. What You'll Do Support clients throughout their journey, ensuring a smooth and professional customer experience. Collaborate closely with Sales, Operations, and Compliance teams to resolve client requests and ensure efficient trade processing. Train and guide clients on internal processes to minimize future support requests. Monitor and follow up on open trades requiring wire instructions and escalate non-settlement risks when necessary. Collect outstanding receivables and contribute to healthy cash flow management. Maintain accurate customer information and interaction records in Salesforce (CRM). Independently manage routine client inquiries and minor complaints while escalating more complex cases when required. Ensure full compliance with GDPR, CASS, and internal regulatory requirements. What We're Looking For Native-level German and C1 English proficiency. At least 1 year of experience in Client Support, Customer Service, Banking Operations, or a similar customer-facing role. Strong Microsoft Office skills, particularly Excel and Outlook . Experience working with CRM systems such as Salesforce is an advantage. Excellent communication and problem-solving skills. A proactive mindset with a willingness to learn and adapt to change. Nice to Have Previous experience within the banking or financial services industry. What We Offer Competitive salary of €45,000–€50,000 per year. Annual performance bonus of up to €12,000 , paid monthly (€1,000), linked to commercial team performance. Permanent full-time employment. 25 days of annual leave. Opportunity to join a growing FinTech company where your work has real visibility and impact. A supportive and collaborative international team. Regular team-building activities, including sports events, marathons, triathlons, ice bathing, and social gatherings. Location Munich, Germany (On-site) Hiring Process Interview with the Managing Director Interview with the Client Support Team Lead Final on-site interview and meet-the-team session If you're looking for an opportunity to grow your career in FinTech while making a meaningful impact on client success, we'd love to hear from you. Apply today or reach out for more information! #ClientSupport #CustomerSuccess #CustomerService #FinTech #Munich #GermanyJobs #GermanJobs #Salesforce #Hiring #CareerOpportunity
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Client Support Executive (German-speaking) • Munich, Germany

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