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Scalable GmbH
Team Lead Client Service (m/f/x)Scalable GmbH • München, Bavaria, Germany
Team Lead Client Service (m/f/x)

Team Lead Client Service (m/f/x)

Scalable GmbH • München, Bavaria, Germany
Vor 18 Tagen
Stellenbeschreibung
Job Description

  • You lead your team through their entire lifecycle, from partnering with Recruiting for hiring and structured onboarding to continuous development and performance evaluation.
  • You drive the daily operational steering of your team by translating departmental KPIs into transparent goals, conducting root-cause performance analyses, and implementing strategies to handle shifting volumes.
  • You own the service quality within your team, collaborating directly with our Quality Assurance and Learning & Development experts to close knowledge gaps through targeted coaching, shadowing sessions, and actionable feedback.
  • You act as the domain owner for your specific topic area, translating valuable client feedback into actionable requirements and proactive process improvements to reduce contact volume.
  • You effectively manage stakeholder communication during incidents, ensuring your team is always aligned on the latest updates and workflows.

Qualifications

  • You have proven experience in a leadership, management, or senior operational role within a client-facing environment, ideally within the financial services, FinTech, or banking sector.
  • You possess strong analytical capabilities, feeling highly comfortable with interpreting data, compiling regular performance reports, and translating statistical insights into actionable, real-world strategies.
  • You are an empathetic yet performance-oriented leader who excels at motivating teams, conducting structured performance reviews, and creating development plans to retain high-potential talent.
  • You have a keen eye for continuous improvement, process optimisation, and quality ownership, with a track record of streamlining the overall client experience.
  • Experience in tax is a plus, but not required.
  • You are fluent in English, both written and spoken. Additional language skills, such as Italian or German, are a strong plus.


Additional Information

  • Be part of one of the fastest-growing and most visible Fintech startups in Europe, creating innovative services that have a substantial impact on the lives of our customers
  • Work with an international, diverse, inclusive, and ever-growing team that loves creating the best products for our clients
  • Be productive with the latest hardware and tools
  • Learn and grow by joining our in-house knowledge sharing or career development sessions and spending your individual Education Budget
  • Learn and experience German culture first hand by joining our free German language classes
  • International relocation support is provided if required
  • Opportunity to work from abroad
  • Benefit from an attractive compensation package and from the company pension scheme
  • Monthly contribution of 50% for the ‘Deutschland Jobticket’
  • Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capital's PRIME+ Broker
  • Enjoy flexible and discounted sports activities with Urban Sports Club
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Team Lead Client Service (m/f/x) • München, Bavaria, Germany

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