Zalando is Europes leading online platform for fashion and lifestyle connecting over 60 million active customers with brands and partners across 25 markets. Our aspiration is simple yet massive: to help people feel confident and have fun with their personal style building a sustainable ecosystem that is truly inclusive by design.
Imagine a collaborative powerhouse of 200 world-class product designers who actively help each other grow. Thats Product Design at Zalando. We are a thriving community dedicated to sharpening our craft swapping insights and pushing the boundaries of whats possible with AI.
Based in Berlin our Loyalty Design Team is rewriting the rules of customer retention. Through our Plus program we create customer-centric loyalty experiences where users unlock exclusive benefits by shopping on Zalando and completing app missions. As a Senior Product Designer on this team you will play a critical role in transforming transaction milestones into moments of delight ensuring our members feel valued at every single touchpoint of their journey.
This role is based in Berlin.
THE ROLE & THE TEAMWe are seeking a highly skilled Senior Product Designer to join our small dedicated loyalty design this role you will be mainly responsible for shaping the user experience for Plus missions and third-party benefits (Wolt Plus Spotify Premium etc.). You will realize end-to-end design solutionstaking mid-term goals and defined problems through solution design and execution.
You are passionate about designing and delivering customer-centric solutions that delight customers and align with business strategy. You bring strong foundational UX/UI skills a keen eye for detail and visual design trends and an appreciation for how art direction illustration or motion design elevate the customer journey.
What will help you succeed:
Experience with design experiments concept design methods and participating in or conducting user research.
Hands-on experience with A/B testing and product analytics to drive data-informed design decisions.
Bonus points: Prior experience designing with gamification patterns (especially relevant for Plus missions).
Collaboration and communication are at the heart of this role. Youll partner closely with product managers engineers commercial stakeholders product analysts and fellow designers to grow our loyalty program into a delightful and attractive experience.
As a customer-focused designer you will actively contribute to the Zalando Product Design community by sharing best practices coaching colleagues delivering high-quality solutions and offering actionable feedback in design reviews.
INCLUSIVE BY DESIGNIf you think you have what it takes we encourage you to apply even if you dont meet every single requirement. You may just be the right candidate for this or other roles!
At Zalando our vision is to be the leading pan-European ecosystem for fashion and lifestyle e-commerce one that thrives on diversity and is truly inclusive by design. We believe that diverse teams fuel innovation and creativity and we actively seek out talent from all backgrounds.
We actively seek to reduce bias in our hiring and employment processes focusing on your qualifications skills and contributions. To support this we kindly ask that you refrain from including personal details such as your photo age or marital status in your CV ensuring a fair and equitable evaluation based solely on your abilities and potential.
We are committed to providing an exceptional and accessible candidate experience for everyone. If you require any accommodations to support you throughout the hiring process please let us know we are here to assist you.
Discover more about our commitment to creating a diverse and inclusive workplace: LOVE TO MEET YOU IF
Create new and improve existing loyalty experiences through customer-centred design and data-backed decisions following our Loyalty goals and Zalando strategy
Drive Cross-Functional Alignment: Act as a strategic partner to Product Engineering and Brand leadership. Youll bridge the gap between business strategy and emotional customer experiences ensuring the loyalty program drives deep long-term engagement.
Master Gamification: Youll design sophisticated gamified systems (like missions and levelling tiers) that feel intuitive elegant and seamlessly integrated across the entire Zalando journey.
You apply research practices to understand customer needs and assess design solutions..
You effectively manage your own work and influence senior stakeholders acting as a clear communicator for design direction.
Innovate & Experiment: you spearhead discovery-led exploration. Youll facilitate design sprints frame complex problem spaces and leverage rapid prototyping to test bold AI-driven or 0-to-1 concepts before they scale.
Elevate the Community: you act as a pillar of Zalandos 200 design organisation. You will scale our culture of feedback mentor senior designers and inspire the broader team through knowledge shareouts & design critiques
Zalando provides a range of benefits heres an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
27 days of holiday a year to start for full-time employees (1 day for every calendar year up to 30 days)
2 paid volunteering days a year
Employee shares program
40% off fashion and beauty products sold and shipped by Zalando 30% off Lounge by Zalando discounts from external partners
Relocation assistance available (subject to prior agreement)
Family services including counseling and support
Health and wellbeing options (including Wellhub formerly Gympass)
Mental health support and coaching available
Drive your development through our training platform and biannual peer-to-peer review
Required Experience:
Senior IC
Senior Product Designer Loyalty (all genders) • Berlin, Berlin, Germany
Pitch’s mission to change the way people craft, deliver, and share presentations is an ambitious one — and design sits at the very heart of it.From discovery to delivery, you’ll work across discipl... Mehr anzeigen
Contract Type: 12‑month fixed‑term contract (parental leave cover).OneFootball is the world’s #1 digital football platform, reaching more than 200 million football fans across the world.Founded in ... Mehr anzeigen
At BEAT81, we’re on a mission to revolutionize fitness by merging the best of technology, group training, and expert coaching.As a rapidly growing fitness-tech startup, we empower people across Eur... Mehr anzeigen
At JetBrains, code is our passion.Ever since we started, back in 2000, we have strived to make the strongest, most effective developer tools on earth.By automating routine checks and corrections, o... Mehr anzeigen
We focus on execution – developing concrete, smart solutions and making heat pumps, battery storage, and smart metering easy to access, reliable, and affordable.GALVANY-Tech drives the energy trans... Mehr anzeigen
We focus on execution – developing concrete, smart solutions and making heat pumps, battery storage, and smart metering easy to access, reliable, and affordable.GALVANY-Tech drives the energy trans... Mehr anzeigen
Take ownership of complex product features end-to-end - from architecture and data modeling to beautiful and performant user interfaces.Translate product ideas and designs into pixel-perfect, produ... Mehr anzeigen
We are looking for a passionate Senior Product Designer who can run a full end-to-end product design process by discovering user problems, creating meaningful solutions (UX + UI) and prepare produc... Mehr anzeigen
This is your chance to make a lasting impact on a platform used by millions — with a focus on.You’ll work closely with cross-functional partners to deliver both bold long-term ideas and immediate, ... Mehr anzeigen
Take full ownership of the end-to-end product design process, working on clearly defined problems in close collaboration with the Product Team — from ideation and prototype testing to ready-to-ship... Mehr anzeigen
Direct message the job poster from Hirey Recruiters.Our client is a leading financial data and analytics platform designed to provide investors and financial professionals with comprehensive market... Mehr anzeigen
Senior Product Designer (B2B Web SaaS) (DE).This is real product work - meaningful, fast-paced, and focused on impact.We’re a small, hands-on team that owns a single product end to end.December 1, ... Mehr anzeigen
Open Source LLM Engineering Platform that helps teams build useful AI applications via tracing, evaluation, and prompt management (mission, product).We're building the "Datadog" of this category; m... Mehr anzeigen
Senior Product Designer (m/f/x).UP42 was founded in 2019 with a clear purpose: to transform how organizations order, access, and analyze Earth observation data.Our platform brings together the worl... Mehr anzeigen
Founded in Berlin, autarc is a ~40 person start‑up who were part of Y Combinator’s S24 batch in San Francisco.Our team consists of people in Sales, Tech and Operations, with the Engineering & Produ... Mehr anzeigen
Zenjob is an AI-powered flexible staffing platform that has efficiently connected companies and temporary workers since 2015.Companies use our platform to book ready-to-work staff in real time, whi... Mehr anzeigen
We seek a highly skilled Mid-level or Senior Product Designer to join our growing tech team.KOMMA5° is building Germany's largest one-stop-shop for sale, installation and services related to solar,... Mehr anzeigen
Senior Product Designer / Senior UX/UI Designer.Are you an experienced Senior UX/UI Designer seeking an exciting opportunity in Berlin, Germany? Our client, a pioneering company in the field of lif... Mehr anzeigen
We are looking for a skilled Senior Product Designer who can own the end-to-end design process from discovery to delivery.You’ll be joining our dynamic product team as the sole designer and taking ... Mehr anzeigen
Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center.Our platform combines the best of AI and human intellig... Mehr anzeigen
