(Junior) Revenue Operations Specialist (fmd)

At Superchat were rebuilding how businesses talk to their customers. The phone call the contact form the support ticket: all of it is being replaced by messaging and AI. Were building the platform that runs underneath.

Founded in 2020 Superchat has become the platform of choice for 10000 businesses worldwide from globally recognized brands like Allianz Auto1 Enpal Danone and GASAG to the small businesses dental practices and one-person startups that need to look bigger than they are. Today millions of messages flow through Superchat every single day.

We started as a unified inbox: one place for every channel a customer might pick WhatsApp email SMS Instagram. Then ChatGPT happened and the second chapter began: AI agents that respond across chat email and voice at the quality of the best human teams.

Were 100 people profitable and have raised 18M in funding (last round 4.5 years ago weve been growing on our own money since). Headquartered in Berlin.

As a Revenue Operations Specialist you keep our day-to-day operations running smoothly - maintaining monitoring and troubleshooting the systems and tools (like HubSpot and Chargebee) that the business relies on every day. You make sure processes work as theyre supposed to catching issues early and keeping things reliable for the teams who depend on them.

Who We Want

Systems Thinker.

You naturally see inefficient processes and think about how to redesign them into scalable automated systems.

Hands-on Builder.

Youve owned CRM systems built workflows fixed data issues and enjoy solving operational problems end-to-end.

Ownership Mentality.

You take responsibility for outcomes proactively identify problems and follow through until theyre solved.

Data-Driven Operator.

You use data to make decisions value accuracy and understand the importance of high-quality CRM data.

Process-Oriented.

You enjoy documentation governance and creating repeatable processes that scale across the business.

Curious & Adaptable.

You learn new tools quickly embrace AI and enjoy experimenting with new technologies and ways of working.

Collaborative Communicator.

You work effectively across Sales Marketing Customer Success Product and Engineering to deliver solutions.

You are fluent in written and spoken English; German is a plus.

Who We Dont Want

Surface-Level Operator.

Youve used CRM and AI tools but lack hands-on experience building automations configuring systems or solving operational problems end-to-end.

Limited Business Acumen.

You struggle to understand cross-functional GTM processes and how operational decisions impact the wider business.

Passive AI User.

You use tools like ChatGPT or Claude for simple tasks but dont think critically about how AI can automate workflows improve efficiency or create leverage.

Weak Communicator.

Youre unable to communicate ideas clearly influence stakeholders or translate complex technical concepts into simple actionable recommendations.

Your Day To Day

Systems Administration & Operational Support (ca. 45%)

• You own HubSpot configuration including properties objects pipelines lifecycle stages permissions automation and platform governance.
• You design build and maintain workflows and integrations across HubSpot Make n8n Chargebee Superchat Slack and other GTM tools.
• You handle day-to-day RevOps requests troubleshoot system issues maintain existing automations and support GTM teams with operational needs.

Data Quality & Governance (ca. 20%)

• You maintain data integrity through deduplication enrichment lifecycle management documentation and governance processes.

Reporting & Analytics (ca. 15%)

• You build dashboards and reports that provide stakeholders with actionable insights into pipeline customer lifecycle and operational performance.

Process Improvement & Projects (ca. 20%)

• You partner with Sales CS Marketing and Operations to map processes identify bottlenecks and implement scalable system improvements.
• You lead RevOps initiatives from requirements gathering through implementation testing rollout documentation and stakeholder enablement.

Stakeholders

RevOps: Your peers and manager to collaborate on projects and daily initiatives

Why People Choose Us

• We believe in the power of in-person collaboration: Youll work with your team from our Berlin office at least three days a week. Some of the best ideas happen when were in the same room - decisions are made faster we learn from each other and we grow stronger as a team.
• Were an international team with diverse cultural backgrounds and languages. Openness mutual respect and the exchange of different perspectives shape the way we work together.
• We value ambition and drive. Were looking for people who take ownership show initiative and are excited to grow quickly.
• We work with a high degree of ownership and a strong learning mindset. Asking questions staying curious and continuously improving are part of our everyday culture.
• We care deeply about humility and teamwork. No egos open feedback and a willingness to learn from one another matter more to us than titles.

Benefits & Culture

• Choose between an Urban Sports Club or John Reed membership or a public transport pass/Dance subscription.
• Regular company-wide and team events.
• An annual 500 learning and development budget that you can use for conferences courses books career coaching and more.
• An inclusive and exciting startup culture that supports rapid professional and personal growth.
• A beautiful office in the heart of Berlin (Prenzlauer Allee 242) with free snacks drinks and top-notch equipment.

We want to build a community not just a company.

Creating an environment where people genuinely enjoy spending time together is important to us - whether thats through HYROX training golf beer pong tournaments running clubs Warhammer weekend activities or any other community youd like to build here.

We believe that diversity makes companies stronger. We welcome applications from everyone regardless of gender background nationality or religion. Feel free to apply - wed love to hear from you!

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**We look forward to receiving your application! **

Employment Type : Employee
Experience: years
Vacancy: 1