Program Manager

We’ve signed up to an ambitious journey. Join us! As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together . Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together. The Role The Program Manager will join our team to lead a strategic portfolio of contracts, programs, and projects. In this key position, you will take overall accountability for customer satisfaction, successful delivery of program outputs (including products, solutions, and services), and the achievement of financial performance objectives. Operating as a collaborative leader, you will connect with sales counterparts, cross-functional teams, and executive stakeholders to drive operational excellence, manage overall scope, and make a significant impact on urban mobility. How to make an impact Facilitate and perform pre-sales activities associated with each account, including strategic planning with customers, providing sales quotes, and supporting RFPs in coordination with the Sales Manager. Ensure outstanding customer satisfaction by achieving and delivering contractual commitments while reinforcing adherence to terms and conditions. Develop, implement, and monitor structured processes, procedures, and schedules for meeting program deliverables and contract requirements. Proactively manage risks and issues across the program life cycle, devising clear mitigation plans and actions to resolve them. Take accountability for program financial performance, effectively managing contract P&L to achieve targeted turnover and margin objectives. Identify new business opportunities, assess change requests, and manage order pricing and margins. Provide clear, regular account and program status updates to customers and top management using business unit governance channels and tools. About you You are a collaborative, driven leader who excels at building strong relationships and influencing customers and key decision-makers. Thriving in a growth-oriented environment, you bring strong cross-cultural communication and presentation skills that help connect diverse teams. You maintain a results-oriented, rigorous approach to problem-solving, and your disciplined decision-making allows you to balance business acumen with customer success. You are energized by the opportunity to utilize your strengths to build sustainable, future-focused solutions. Your background 5+ years of experience in project and program management, ideally within transport, mobility, or software integration companies. Proven ability to understand and align broad program objectives with business and strategic goals. Strong business acumen, including practical experience with financial management, budgeting, and contract negotiations. Experience managing contract P&Ls, achieving revenue targets, and maximizing margins. Demonstrated leadership capabilities with excellent interpersonal and cross-cultural communication skills. Bachelor’s degree or equivalent experience in a technical field or business administration; a PMP certification is highly preferred. Language requirements: English (C1) and German (C1 or native speaker) This role is based in Berlin or Munich, Germany or Warsaw, Poland. About us Arrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia, is a leading global mobility platform. Present in over 90 countries and 20,000 cities, the company helps people and decision-makers make smarter decisions about urban mobility and ease the experience of travel worldwide. Arrive delivers a unique combination of the core ingredients to make cities more livable: from smart payments and optimized car parks to data-driven traffic reduction and support for reinvestment in public transport and green space. It’s about more than function, it’s about saving time and simplifying the experience of travel for everyone. Travel is more than a journey, it’s how you Arrive.