Head of Service (m / f / d)

Your mission

We’re seeking a Head of Service (m / f / d) who will play a pivotal role in designing, implementing, and managing our technical service processes and strategies with the ultimate goal of driving customer satisfaction at every touchpoint. As we are currently building our service infrastructure from the ground up, this role is critical in establishing robust technical approaches, efficient workflows, SOPs, service tools, and documentation structures. This position requires close collaboration with our R&D, operations, application science and business teams to ensure seamless service integration and continuous support for product development.

Main responsibilities :

Technical Service Strategy & Process Development :

• Build and implement end-to-end service processes, including service structures, documentation frameworks, SOPs, manuals, KPI and quality assurance strategies.
• Implement and manage appropriate service tools and to streamline the internal processes (e.g. CRM / ERP tools).

Technical Service Management & Customer support :

Team Leadership & Development :

Cross-functional Collaboration :

Documentation & Compliance :

Your profile

Why us?

contact information

Any questions? Please contact :

Sandra Schärli

Senior Talent Acquisition Manager

mail : careers@nvision-imaging.com

About us

NVision is a quantum biotech startup based in Ulm, Germany, with Tier 1 investors from the USA and Europe. We are just leaving stealth mode, moving from local R&D to global commercialization and expansion.

We are developing a technology that will enable MRI-based imaging of real-time metabolism in the body, with tremendous potential for research and applications in oncology, cardiology, neurology and more. Our company brings together expertise in physics, chemistry, engineering and medicine, and we are collaborating with scientists and clinicians from top medical and research centers such as Memorial Sloan Kettering in New York, MD Anderson in Texas, Technical University of Munich, Cambridge University in the UK and more.

NVision is developing fast, robust and easy-to-use hyperpolarization technology for preclinical and clinical research in our POLARIS product line. Those devices are placed close to an MRI scanner in a research or clinical environment to produce hyperpolarized contrast agents on demand in a fast, fully-automated, multi-step chemical process. Key steps of the process contain fluidic transport across multiple vessels and chemical mixing and separation processes in fully-reuseable or single-use disposable fluid paths. We develop our commercial products jointly with external design and manufacturing partners and the process development as well as the design and manufacturing of prototypes is done entirely in-house.

We offer a dynamic international working environment, with immense room for growth, that encourages personal initiative and open communication.