Field Service Engineer (mfd)

Your mission

Were seeking an experienced Field Service Engineer (m / f / d) who will serve as the lead technical point of contact for providing expert customer service troubleshooting repair maintenance and emergency response for advanced equipment and systems installed at client sites. This position combines technical expertise with project management skills to deliver an exceptional service experience.

Technical Service & Support :

• Lead complex onsite system installation troubleshooting diagnosis repair and preventative maintenance for customer equipment.
• Perform equipment upgrades and configurations according to company standards inhouse with our R&D team
• Provide technical advice to customers on equipment care and maintenance best practices.
• Serve as a key technical contact for customer accounts ensuring high levels of customer satisfaction through efficient and professional service
• Ensure thorough documentation of all service procedures diagnostics quality issues parts replacements and customer interactions.

Service Process Development & Training :

Cross-functional Collaboration :

Inventory Management & Quality Assurance :

Your profile

Why us

contact information

Any questions Please contact :

Sandra Schärli

Senior Talent Acquisition Manager

mail :

Please note that for data privacy reasons well not review applications or CVs sent via email. Unsolicited applications can be submitted here .

About us

NVision is a quantum biotech startup based in Ulm Germany with Tier 1 investors from the USA and Europe. We are just leaving stealth mode moving from local R&D to global commercialization and expansion.

We are developing a technology that will enable MRI-based imaging of real-time metabolism in the body with tremendous potential for research and applications in oncology cardiology neurology and more. Our company brings together expertise in physics chemistry engineering and medicine and we are collaborating with scientists and clinicians from top medical and research centers such as Memorial Sloan Kettering in New York MD Anderson in Texas Technical University of Munich Cambridge University in the UK and more.

NVision is developing fast robust and easy-to-use hyperpolarization technology for preclinical and clinical research in our POLARIS product line. Those devices are placed close to an MRI scanner in a research or clinical environment to produce hyperpolarized contrast agents on demand in a fast fully-automated multi-step chemical process. Key steps of the process contain fluidic transport across multiple vessels and chemical mixing and separation processes in fully-reuseable or single-use disposable fluid paths. We develop our commercial products jointly with external design and manufacturing partners and the process development as well as the design and manufacturing of prototypes is done entirely in-house.

We offer a dynamic international working environment with immense room for growth that encourages personal initiative and open communication.

Please note that for data privacy reasons well not review applications or CVs sent via email. Unsolicited applications can be submitted here .

Required Experience :

IC

Key Skills

MobileIron,Robotics,Field Service,Mechanical Knowledge,Sonography,IP Networking,Schematics,Mechanical Engineering,Medical Imaging,Human Resources,Programmable Logic Controllers,Troubleshooting

Employment Type : Full-Time

Experience : years

Vacancy : 1