Customs Brokerage Manager

Job Description

Are you a strategic leader with a passion for trade compliance and team development? We’re looking for a Customs Brokerage Manager to lead our customs brokerage operations, ensure regulatory excellence, and inspire a high-performing team in a fast-paced, global environment.

Key Responsibilities

• Lead and develop a team of professionals, fostering a culture of accountability, collaboration, and continuous improvement.
• Conduct regular staff appraisals and one-on-one meetings in line with our company guidelines.
• Support team members in setting clear goals and tracking development progress.
• Oversee accurate classification for all shipments across all customers.
• Monitor and manage duty deferment usage and thresholds.
• Ensure smooth onboarding and transition of all new business accounts.
• Collaborate with account management and sales teams to support commercial activities.
• Partner with the Trade Compliance Manager to lead compliance training and awareness initiatives.
• Support internal audit processes and act as a key liaison with customs authorities.
• Manage and optimize customs systems and reporting tools.
• Provide strategic insights for customer reviews.
• Champion the implementation of new system changes and process enhancements.

Qualifications

What You Bring

• Written and verbal communication skills
• Listening skills
• Leadership
• Emotional intelligence
• Leading change
• Adaptability
• Presentation skills
• Analytical thinking
• Problem solving
• Strategic Planning
• German (required) and English language proficiency
• Global logistics industry knowledge
• 3-5 years of Customs Broker’s specific knowledge