IT Specialist (Data Center Technician), Data Center Operations, DCC Communities

External job description
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

We are looking for Data Center Technicians to join our expanding Infrastructure Operations team. Data Center Technicians are the primary resolver and troubleshoot and solve a range of data center infrastructure issues including, but not limited to: hardware, fiber, networking, and related problems.

You will be part of the Data Center Operations (DCO) team, overseeing the operation and maintenance of the IT infrastructure and hardware for data centers in AWS Cloud regions. You will become the primary resolver for your support team, and gain troubleshooting skills on different hardware and software cases. You will be able to troubleshoot and solve most infrastructure issues and engage other appropriate solutions groups on more complex problems to drive solutions.

Key job responsibilities

This position involves:

Diagnosing hardware and network problems followed by physical repairs
Troubleshooting events within internal Service Level Agreements (SLAs)
Performing root cause analysis of equipment failures
Manual handling and lifting of equipment may be required (weight limits in accordance with regulations)
Working rotating shifts (morning/late/night) as well as weekends to maintain the 24/7 data center environment
On-call rotation reaction to off-duty emergency calls

SAFETY
Follow and maintain the highest safety standards and diligently encourage a world-class safety culture. Own the safety initiatives and projects to foster a strong safety culture.

A day in the life
Your day will be a blend of technical detective work and precision engineering. You'll dive into complex infrastructure challenges, diagnosing and resolving hardware and network issues with expert skill. From troubleshooting intricate technical problems to ensuring seamless data center operations, every moment is an opportunity to make a significant impact.

About the team
We are a collaborative, innovative group of professionals dedicated to maintaining the highest standards of technological excellence. Our team represents a diverse mix of software, hardware, and network experts who share a passion for solving complex infrastructure challenges. We value creativity, technical expertise, and a commitment to continuous learning.

AWS Benefits:
A permanent contract with Amazon Web Services.
Professional growth opportunities: chance to participate in various training courses and seminars offered by AWS and external partners.
Amazon Employee Discount
Pension Plan, Life and disability insurance
24/7 Employee Assistance Program (EAP) to help you navigate through work-life experiences, and provide you with the resources to support you and your family’s health and well-being.
Language course
Commuter benefits
An international working environment

More:
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

BASIC QUALIFICATIONS

- High school or equivalent diploma
- Experience with computer hardware troubleshooting and repair

PREFERRED QUALIFICATIONS

- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
- Experience in networking