Multilingual Customer Success Manager - (Remote anywhere in Germany)

Enably is hiring on behalf of a growing software business in Belfast expanding further across Europe, and strong customer success will be a big part of what makes that growth stick.

***Candidates must be fluent in German AND French or Spanish***

Why this role matters

Winning new customers is one thing. Helping them feel supported, confident, and successful in-market is another. That matters even more when you’re working across different countries, languages, and commercial environments.

This role will play a key part in that. As Customer Success Manager, EU Markets, you’ll help customers get up and running well, stay engaged with the platform, and see clear value over time. You’ll build trusted relationships, stay close to the customer experience, spot risks early, identify opportunities, and feed useful insight back into the wider business.

This is not a reactive support role. It suits someone who is proactive, commercially aware, and good at building confidence with customers from the outset. You’ll be expected to manage onboarding properly, understand customer goals, and help customers make the most of the platform as their needs evolve.

Given the markets covered, this role requires fluent German and English, along with professional proficiency in either Spanish or French.

Why this is a strong opportunity

This is a chance to join a fast-growing SaaS company at an important stage of European expansion.

For the right person, it offers the chance to:

• Own customer relationships across EU markets
• Use your language skills in a meaningful commercial role
• Help customers adopt software that supports real business growth
• Work across onboarding, adoption, retention and expansion
• Partner closely with Product, Sales and Support
• Influence how the company supports customers in new and growing markets
• Build experience in an international SaaS environment

Location and working arrangement

The company is open to candidates based remotely within Europe, ideally:

• Spain
• France
• Germany

with occasional travel for team meetups, collaboration sessions or customer-related activity where required.

Candidates must be able to work with good overlap across core UK business hours and must have the right to work in their location.

The company is not currently intending to offer visa sponsorship for this role.

What you’ll be doing

• Onboarding new customers across EU markets, guiding them through setup, training and early adoption
• Supporting customers through email, chat, video and occasional in-person activity, especially where language or local context matters
• Building strong relationships with assigned accounts and staying close to their goals, progress and challenges
• Monitoring account health, product usage, customer sentiment and potential risks
• Helping customers get more value from the platform by promoting relevant features, workflows and best practice
• Acting as a trusted point of contact for customers as they grow their businesses
• Using tools such as HubSpot, Notion and Stripe to track customer progress, manage follow-ups and inform decisions
• Partnering with Product, Sales and Support to improve the customer experience
• Sharing market feedback and customer insight to help shape product priorities and internal processes
• Supporting customer retention, satisfaction and expansion opportunities across your markets

What they’re looking for

The company is looking for someone who combines strong relationship-building skills with structure, judgement and commercial awareness.

This role would suit someone who is confident working with customers, comfortable with software, and able to build trust across different markets, languages and ways of working.

You’ll likely be a strong fit if you have:

• Fluent German and English
• And professional fluency in at least one of the following languages: French or Spanish
• Experience in Customer Success, Account Management, Onboarding, Implementation, Support or a similar customer-facing SaaS role
• Strong communication skills, with the ability to explain software clearly and confidently to different types of customers
• A structured, organised approach and the ability to manage multiple customers, priorities and follow-ups at once
• Good commercial instinct, with the ability to spot risks, identify opportunities and help customers get real value from the platform
• Confidence working cross-functionally with teams such as Product, Sales and Support
• Comfort using systems and tools to stay organised, track progress and make sound decisions
• The ability to work remotely with good ownership, communication and follow-through
• Availability to work with strong overlap across core UK business hours

Experience that would be useful

The company would be especially interested in candidates who have experience with:

• B2B SaaS or technology businesses
• Customer onboarding, implementation or long-term account ownership
• Working with European or multi-market customers
• Delivering customer conversations across multiple channels, including email, video, phone and chat
• Supporting customers in a consultative way, not just reactively answering tickets
• Using customer success or CRM tools such as HubSpot, Intercom, Notion, Stripe or similar
• Working in a fast-growing startup or scaleup environment

Experience in the company’s specific industry is not required. What matters more is your ability to learn the product, understand customer needs and help customers succeed.

This role may not be the right fit if

This probably won’t be the right role if you are looking for:

• A purely reactive support role with little ownership
• A role where every task is closely directed day to day
• An entry-level position without prior customer-facing experience in a professional environment
• A role focused only on ticket resolution rather than onboarding, adoption, relationships and customer outcomes
• A working environment where processes are already fully built and nothing changes

Benefits

What’s on offer

• Competitive salary, based on experience and location
• Share options
• 35 days holiday inc. stat days
• Private health insurance
• Company pension plan

Next steps

If this feels like a good fit for your skills and experience, apply today.

Applications will be reviewed on a rolling basis and the process will move quickly for strong matches.

Equal opportunities

Enably is committed to fair, inclusive hiring and we work with clients who take the same approach seriously. We welcome applications from suitably qualified candidates of all backgrounds and are committed to ensuring a respectful and inclusive recruitment experience for everyone.

If you need any reasonable adjustments during the process, please let us know.