finperks is building the prepaid payments infrastructure for Europe the Stripe for prepaid. We connect gift card brands to fintech apps neobanks and HR SaaS platforms through a single catalog API. We are a Berlin start-up backed by Motive Partners and seedspeed Ventures and we scale fast.
You run the operational processes that keep a growing fintech working. This is a broad role: every product a client sees and every go-live passes through your hands you keep quality high for existing clients and step into customer service and project improvement projects where needed. You execute the details today and build the scalable processes for tomorrow.
Main areas you will work on:
Product management. You work with our brand partners to track sign-offs and approvals maintain the catalog data that connects partners to clients and configure products in our internal platform.
Go-lives and expansion. You run go-lives together with the relevant client partner. You own the launch checklist coordinate international product testing with external agencies and confirm everything works before the client goes live. Once a client is live you keep improving their catalog by adding new brands.
Quality assurance. You are the eye for detail on our product and data quality. Catalogs terms and conditions platform configurations: you check and maintain them after go-live so the Sales team can approach new clients with reliable information.
Customer service. You handle a small volume of B2B support cases as they come in. This is about improving the product and preventing future issues not about being a call centre.
We leverage the power of AI. You will become a key user of our AI-supported processes and you will build and share new workflows and skills with the wider team.
You are early in your career a recent graduate or with a first working experience behind you. You are structured and detail-oriented. You will have many touchpoints across the team so you communicate clearly. You are comfortable with new tools and spreadsheets and when things get messy you are the one who creates structure and sets a defined process. You are based in Berlin or ready to relocate and you want an on-site role in a modern co-working space close to the rest of the team.
Nice to have
How you will grow
This is a high-exposure high-learning role across all of our operations. You work closely with our Supplier and Sales teams coordinate our intern(s) and build operational tools hands-on. Whether you grow into a specialist or a generalist operations manager depends on your strengths and how the business develops. You join an experienced team of repeat founders and report directly to our Chief of Staff.
What we offer
Real ownership from day one and a direct line to the founders. A junior role with room to grow to specialist or generalist roles as the company scales. You will work from a front-seat on how prepaid payments infrastructure gets built across Europe. Base compensation of 30000 to 36000 euro depending on experience in a central Berlin co-working space.
Send us a short note on why this role fits you along with your CV. We read every application.
Junior Fintech Operations Manager (fmx) • Berlin, Berlin, Germany
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