Squad Lead for ITSM & Country Business Services

TOM transformation:

TOM describes the desired state of our organizations operational capabilities and functions. It provides a vision for the future state of the business explaining how the company needs to operate to deliver its strategy and achieve its business goals efficiently. The TOM outlines how various elements like processes technology governance and people should interconnect and interact to deliver value. It serves as a roadmap for implementing organizational change and transformation.

At METRO we are progressing on our digitalization journey and as part of the transformation enabled by the TOM ecosystem we are introducing new leadership roles to bring this vision to life.

How will you make an impact

Digital Workplace & Service Management platform is designed to deliver the capabilities and solutions needed to provide an effective IT workplace environment and harmonized IT service processes. The modern digital workplace environment enables all METRO employees to easily collaborate communicate and access information and data to support their work in the best way. Scalable and harmonized IT Service Management ensure a global reliable and efficient IT provisioning and operations.

For theDigital Workplace & Service Management Platform (Tech)we are looking forone Squad Leadfor the following tech squads:

• IT Service Management - Provide excellent Service Desk related ITSM processes and tools.

• Country Business Services - (CBS) provides operational support and service management for the core IT processes used by METRO countriescovering ordering goods receiving logistics integration stock sales and financial flows across multiple corporate and local systems.

This is a temporary assignment intended to ensure operational continuity and service stability during maternity leave coverage.

You will have only functional leadership responsibility for the squad members.

Your Responsibilities:

Lead the Squad with Clear Ownership & Accountability

• Take full responsibility for the squads business and/or technical outcomes including product/solution/service lifecycle costs benefits and business impact;
• Take decisions when needed and remove roadblocks actively steering the squad to achieve its goals;
• Drive a high-performance culture by empowering the team to solve problems proactively rather than just managing tasks;
• Continuously review business requirements market or technical needs and customer feedback to ensure alignment with the overall products / solutions or services vision.
• Translate business needs into actionable squad strategies ensuring the team is working on products / solutions or services that meet customer needs platform mission and business objectives;
• Stay up to date with market or technical trends and industry developments to identify opportunities for growth and improvement and integrate them into products / solutions or services discussions.

Manage Squad Backlogs & Roadmaps

• Own the execution and delivery of squad objectives (from ABR/QBR process) ensuring work translates into measurable business value;
• Shift focus from feature delivery to value creation ensuring all squad efforts contribute to METROs strategic goals;
• Regularly measure squad success based on business impact not just delivery timelines;
• Responsible for managing and prioritizing the squads product/solution/service backlog and ensuring that epics/user stories are created (well) and aligned with the overall business strategy;
• Have a good understanding of Agile/Lean Methodologies in order to effectively develop and continuously update detailed roadmaps that outline the planned work for the squad ensuring alignment with strategic goals as agreed on with the Platform Lead.

Foster a Strong Cross-Functional Team Culture

• Act as a servant leader empowering coaching mentoring and unblocking the team to maximize efficiency;
• Promote cross-functional collaboration between squad members from business tech and country;
• Offer ongoing functional leadership to squad members providing the guidance and support necessary to deliver high-quality products / solutions and services.

Own Stakeholder Engagement and Dependency Resolution

• Actively align with Platform Leads Skill Chapter Leads and other Squads to drive seamless collaboration;
• Take ownership of dependencies and risks solving cross-team challenges before they impact delivery;
• Act as the primary point of contact for stakeholders gathering feedback and managing expectations to ensure alignment with product goals;
• Identify and resolve dependencies with other Squads ensuring joint impact on METROs business goals.

Qualifications :

• 6 years of work experience in area of expertise.
• High level of expertise regarding area specific content.
• Experience in managing digital products (e.g. creating and executing product strategies) in a complex and dynamic environment.
• Demonstrated experience in a matrix organization functional leadership role.
• Experience in leading of the delivery of IT topics.
• Demonstrated experience in management of topics combining business and IT needs.
• Very good fluency in English (written and verbal).

Additional Information :

What we offer at

Benefits and Agreements of the entity of the contract apply.

Lets connect soon. Apply for the role now!

Remote Work :

No

Employment Type :

Full-time

Experience: years
Vacancy: 1