Service Operations Coordinator

Service Operations Coordinator

Entity: Daikin Greece Job Category: Customer Care and Technical Service Location:

Athens, Athens, GR

Job Requisition ID: 3026

Daikin Hellas, subsidiary of Daikin Europe Group, was founded in 2006 and has established itself as a market leader in air conditioning and heating solutions as well as commercial refrigeration systems. With its two offices, in Athens and Thessaloniki, Daikin Hellas focuses on offering high quality products, excellent services and impeccable customer service.

Are you a highly organized and detail-oriented operations professional with strong administrative skills? If you're looking to join a growing multinational organization that values continuous improvement, teamwork, and professional development, this is an excellent opportunity to join us as a Service Operations Coordinator and play a vital role in supporting our Service organization and delivering outstanding customer service.

The responsibilities of the Service Operations Coordinator among others will include:

• Coordinate the end-to-end processing of spare parts, equipment, and service orders, ensuring timely, accurate execution and exceptional customer service.
• Manage order processing, billing activities, and master data within SAP and the Service Management System (DSM – Service CRM), ensuring data accuracy and integrity.
• Coordinate the procurement and availability of spare parts, consumables, tools, PPE, and other Service-related materials in collaboration with suppliers, Procurement, and Logistics.
• Monitor inventory levels, perform stock reconciliations, and oversee the administration of rental equipment, technicians' tools, uniforms, and PPE.
• Maintain Service systems by managing warranty registrations, customer and supplier master data, service tickets, and maintenance, rental, and remote monitoring contracts.
• Support process and system improvements to increase operational efficiency and service excellence.
• Monitor operational KPIs and prepare reports to support business performance and informed decision-making.
• Collaborate with cross-functional teams, including Accounting, Logistics, and Credit Control, to ensure the smooth execution of Service operations and customer invoicing activities.
• Provide administrative and operational support to the Service organization, ensuring accurate documentation, effective processes, and compliance with internal procedures.

Requirements

The ideal candidate should have:

• Up to 3 years of experience in an administrative, operations coordination, customer service, or similar support role.
• Bachelor's degree in Business Administration or a related field will be considered an asset.
• Good working knowledge of the English language and MS Office.
• Experience working with SAP and/or CRM systems will be considered an asset.

Job-Specific Skills:

• Strong organizational skills with a focus on accuracy and efficiency.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams, suppliers, and customers.
• Customer-focused mindset with a commitment to delivering high-quality service.
• Strong problem-solving skills and ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently and as part of a cross-functional team.
• Proactive approach with a willingness to improve processes and support continuous improvement initiatives.

Benefits

What we offer:

• Be part of an enthusiastic and passionate team.
• Work experience in an international leading company.
• Great opportunity to leverage and develop your business knowledge and skills.
• Competitive Salary Package and Annual Performance Bonus.
• Comprehensive Private Health Insurance.
• Ticket restaurant Card.
• Hybrid working model with the flexibility to work from home, supporting work-life balance and productivity.
• Special Employee Offers and Discounts.

Please note that the role of the Service Operations Coordinator is based in Athens, Greece.