Site Operations Manager (m/f/d)

Job Purpose

R&D Engineering Services (RDES) provides Facilities Management, Engineering and Capital Project services tailored to the needs of R&D across its technical sites within GSC’s Engineering and EHS organization.

This role will partner with R&D leadership and key Service Delivery Partners to drive transformation initiatives at the GSK Research and Development (R&D) site in Heidelberg, Germany. The site is located on the campus of the European Molecular Biology Laboratory (EMBL) and offers a highly interdisciplinary scientific environment that enables technological innovation and helps translate research discoveries into meaningful scientific and business value for GSK.

The Site Operations Manager provides strategic leadership and is responsible for the management and delivery of hard, soft and scientific services and infrastructure across the site; ensuring that these services support and facilitate all business operations. The role will serve as the primary liaison with the local businesses and stakeholders. The infrastructure and services at the site level are provided by contract partners, and as such, he/she will ensure: effective local governance of the contracted relationships; service delivery that is safe, compliant, reliable and sustainable; robust infrastructure; and effective Service Performance management. The role will partner closely with site EHS and call upon Engineering, Technical, Real Estate, Compliance and Project Management SMEs as required. Additionally, the role will develop a close working relationship with relevant representatives of EMBL (and other campus occupants) to ensure there is a joined up approach to shared services, emergency response and other issues.

In collaboration with R&D leadership, the Site Operations Manager will develop a deep understanding of business strategies and priorities and map out clearly where there are gaps in operational effectiveness to support these. This role will be accountable to develop and deliver a site transformation plan that may include business process improvements, enhanced governance and culture and engagement initiatives in order to address identified pain points and embed long-term, sustainable change.

This role will foster a culture of transparency and trust with operations teams, service partners and customers. There is a requirement to be present a minimum of 4 days on site per week.

Key Responsibilities

• Fully responsible for the services, facilities operations, infrastructure and project delivery across the site.
• Work with R&D and RDES leadership to develop and drive completion of a measurable site transformation plan to improve ways of working and the effectiveness of RDES operations.
• Chair a site-level operations team to include key stakeholders, business partners and Service Providers.
• Build relationships with local and regional Service Partner teams; agree and monitor scope of services; and roll-out strengthened site governance to ensure execution in line with agreed service levels / KPIs.
• Set and deliver site annual objectives and budgets; develop a 5 year Facilities Master Plan.
• Uphold and ensure compliance with internal GSK policies, standards, procedures and relevant external regulatory requirements with respect to Quality, Statutory and Environmental Health and Safety (EHS) requirements; ensuring 'audit readiness' at all times.
• Duty Holder for external license or statutory Duty Holder requirements in RDES areas of responsibility.
• Act as the key GSK contact for external community, government or other agencies at a local level.
• Act as mediator and decision maker in the resolution of disputes associated with delivery of services at the site level.
• Identify opportunities for continuous improvements and innovations to improve customer service levels and/or deliver cost savings without impacting workplace experience.

Why you

Basic Qualifications

• Bachelor of Science degree or equivalent.
• Specialisation in an Engineering or Scientific subject.
• 7+ years’ experience in directing operations or capital projects.
• Experience leading and supporting change initiatives within complex organisations, preferably in an R&D environment.
• Customer-focused mindset with understanding of business needs analysis and customer relationship management.
• Strong leadership and managerial skills, with ability to motivate and influence senior stakeholders.
• Excellent interpersonal, presentation and persuasion skills.
• Ability to build strong working relationships with external contract partners.
• Strategic thinking and long-term planning capability.
• Ability to ensure compliance with standards, policies, EHS, quality and regulatory requirements.
• Financial literacy to manage budgets, Capex and P&L.
• Ability to understand, communicate and manage complex technical issues.
• Knowledge of R&D facilities standards, health, safety, environment, quality and GxP requirements.
• Excellent oral and written communication skills in English and German.

Preferred Qualifications

• Master of Science degree or equivalent.
• Specialisation in an Engineering or Scientific subject.
• Experience in facilities management.
• Experience within an R&D environment.

Skills

Customer Service Management, Digital Fluency, Facility Management, Financial Acumen, Health Safety and Environment (HSE) Management Systems, Influencing Without Authority, Risk Management, Service Delivery Management, Stakeholder Management, Vendor Management

Germany Salary Range / Gehaltsbandbreiten Deutschland: EUR 86,250 to EUR 143,750The annual gross base salary range for new hires in this position is listed above for each applicable location. These ranges take into account a number of factors including the candidate’s skills, experience, education level and the market rate for the role. In addition, this position may offer an annual bonus and eligibility to participate in our share based long term incentive program which is dependent on the level of the role. More detailed information on the total benefits package will be supplied during the recruitment process. This role is available for applicants from multiple locations, and therefore salary ranges for certain locations are also shown. Salary ranges for other locations are shown because some markets have pay transparency laws that require salary information on job postings, and those locations are potential job sites for this role. If salary ranges are not displayed in the job posting for a specific location or country, the relevant compensation will be discussed during the recruitment process. Please note salaries vary by country based on the candidate’s skills, experience, education level and the market rate for the role. Offers are typically made within the advertised range based on the candidate’s skills, experience and qualifications, with the upper end generally reserved for highly experienced candidates or other exceptional circumstances aligned with these criteria.Der jährliche Brutto - Grundgehaltsrahmen für Neueinstellungen in dieser Position ist oben für jeden relevanten Standort ausgewiesen. Diese Gehaltsspannen berücksichtigen eine Reihe von Faktoren, basierend auf den Fähigkeiten, der Berufserfahrung, der Ausbildung und Qualifikation der Kandidat*innen sowie der marktüblichen Vergütung für diese Rolle. Zusätzlich kann diese Position u.a. einen jährlichen Bonus, Urlaubsgeld, eine betriebliche Altersvorsorge sowie die Berechtigung zur Teilnahme an unserem aktienbasierten Long-Term Incentive-Programm beinhalten; dies ist abhängig von der Rolle. Detailliertere Informationen zum gesamten Vergütungspaket werden während des Rekrutierungsprozesses bereitgestellt. Wenn eine Position an mehreren Standorten bzw. in mehreren Ländern ausgeübt werden kann, werden die entsprechenden Gehaltsspannen für diese Länder/Standorte angezeigt. Zusätzlich können weitere Gehaltsspannen eingeblendet werden, wenn für bestimmte Märkte gesetzliche Vorgaben zur Entgelttransparenz gelten und diese Standorte als mögliche Einsatzorte für die Rolle in Betracht kommen. Wenn für einen bestimmten Standort oder ein bestimmtes Land in der Stellenausschreibung keine Gehaltsspannen angegeben sind, wird die entsprechende Vergütung im Rahmen des Rekrutierungsprozesses individuell besprochen. Bitte beachten Sie, dass die Gehälter je nach Land auf Grundlage der Fähigkeiten, Berufserfahrung, der Ausbildung und der Qualifikation der Kandidat*innen sowie der marktüblichen Vergütung für diese Rolle variieren. Angebote erfolgen in der Regel innerhalb der veröffentlichten Spanne unter Berücksichtigung der oben genannten Kriterien, wobei das obere Ende der Spanne im Allgemeinen sehr erfahrenen Kandidat*innen oder anderen außergewöhnlichen Konstellationen vorbehalten ist.

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

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