Client Service Associate (mfx)

• You act as a reliable first point of contact for our customers and prospects answering general inquiries via email and phone.
• You resolve everyday customer inquiries efficiently and work closely with our Level 2 team to route more complex questions to the right experts.
• You capture and share valuable customer feedback to help us identify areas for improvement in our product and internal processes.
• You continuously expand your financial knowledge through our internal training and self-motivated learning.

This position is initially fixed-term for one year.

Qualifications :

• Educational Background: You have completed a commercial apprenticeship or you bring initial practical experience in a customer-facing service role (career changers are explicitly welcome).
• Professional Focus: You have a strong affinity for digital products and a basic interest in financial markets our L&D team will teach you the specific financial knowledge you need.
• You are passionate about delivering a positive customer experience and finding quick helpful solutions for routine issues.
• You are a reliable team player who can work independently and thrives in a dynamic fast-paced environment.
• You are fluent in German and English.

Additional Information :

• Be part of one of the fastest-growing and most visible Fintech startups in Europe creating innovative services that have a substantial impact on the lives of our customers
• Work with an international diverse inclusive and ever-growing team that loves creating the best products for our clients
• Be productive with the latest hardware and tools
• Learn and grow by joining our in-house knowledge sharing or career development sessions and spending your individual Education Budget
• Opportunity to work from abroad
• Benefit from an attractive compensation package and from the company pension scheme
• Monthly contribution of 50% for the Deutschland Jobticket
• Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capitals PRIME Broker
• Enjoy flexible and discounted sports activities with Urban Sports Club

Remote Work :

No

Employment Type :

Full-time

Experience: years
Vacancy: 1