YOUR MISSION
Provide 1st and 2nd line support for incidents, service requests and user enquiries
Support Microsoft Windows 11 and Microsoft 365 environments
Deploy, configure and maintain desktops, laptops, mobile devices and peripherals
Perform hardware troubleshooting, diagnostics and basic repairs
Manage user accounts and access rights in Active Directory and Microsoft Entra ID
Support device provisioning using Microsoft Intune and Windows Autopilot
Manage hardware inventory, asset lifecycle activities and equipment replacement
Support meeting room technologies, printing services and end-user workplace equipment
Handle and resolve tickets using IT Service Management processes
Maintain and contribute to knowledge base documentation
Support remote users through Microsoft Teams, VPN and collaboration tools
Collaborate with technical teams to ensure timely resolution of issues while delivering excellent customer service in an international environment
YOUR EXPERIENCE & TALENTS
Strong experience in ICT Service Desk, Desktop Support, End User Computing or Digital Workplace environments
Solid knowledge of Microsoft Windows 11 and Microsoft 365 enterprise environments
Proven ability to deploy, configure and manage endpoint devices throughout their lifecycle
Good understanding of Active Directory and Microsoft Entra ID user administration
Hands-on experience supporting laptops, desktops, mobile devices and workplace technologies
Familiarity with IT Service Management tools, preferably Jira Service Management
Knowledge of Microsoft Intune and Windows Autopilot
Strong troubleshooting, analytical and communication skills
Customer-oriented mindset with the ability to work independently and within an international team
Fluent English, both written and spoken
The following would be considered an asset:
ITIL Foundation certification
Microsoft certifications
Dell Certified Technician
CompTIA A+
Experience with Mobile Device Management (MDM)
SAP inventory management experience
Knowledge of structured cabling and networking hardware
Experience in Space organisations or other highly regulated environments
BENEFITS OFFERED BY CROWDCONSULTANTS
Shape the future of work: We’re a diverse team consistently 5-star rated on Glassdoor and Kununu, and celebrated with multiple New Work Pioneer awards – ready to help shape your own path of growth and happiness
Set your individual hours: Our tandem-approach helps you to adapt to your rhythm - early bird or night owl, work through or take breaks, work when you are at your best
Custom-build benefits stack: We help you craft your own menu - performance bonuses, extra vacation, sabbaticals, mobility support, child/pet care, etc, whatever matters to you
Unlimited earning potential – Our uncapped commissions have no territorial boundaries – Idealist, Opportunist, Materialist, your impact directly drives your income
Accellerate your personal development – Profit from our elite C-level network – coaching, mentoring, training, certifications, whatever helps you grow personal and professional
PERFECT MATCH? We look forward to receiving your application!
QUESTIONS? Please contact Alejandra or Daniela at: +49 30 233 291 747 / 759
RECOMMENDATIONS? We’ll reward the successful placement of your recommendation with EUR 1000
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