Senior Product Designer

The AirHelp mobile app is a travel companion that helps users track flights in real time, stay informed about disruptions, and act instantly when something happens. From live flight tracking and smart notifications to seamless claim submission and status tracking, the app removes the complexity from air travel and passenger rights: https://www.airhelp.co.uk/app/

We're evolving the app into a proactive, intelligent travel assistant, one that doesn't just react to disruptions but anticipates them, guides users in real time, and becomes a product people rely on every time they travel.

With nearly one million downloads in under eight months and engagement ahead of projections, we've validated the need. The challenge now is turning this into a category-defining mobile experience.

We're looking for a Senior Product Designer to own the premium subscription services that enhance the AirHelp travel experience. This role owns the UX of the full subscription product, from bundles to positioning to monetization to engagement. You'll work closely with product and engineering to define problems, form hypotheses, build and test solutions, and continuously improve the product based on real user behavior and metrics.

Salary ranges:

Berlin: 85 000 - 95 000 Euro annually,

Barcelona 70 000 - 80 000 Euro annually

Gdańsk, Warszawa, Kraków - 18 000 - 25 000 PLN/ monthly CoE

B2B contract (Poland) 20 000 - 27 000 PLN net + VAT monthly

What You'll Drive

• Own AirHelp subscription product design end-to-end, from problem definition through shipped outcomes and iteration.
• Operate with a hypothesis-driven mindset. Frame problems clearly, align quickly, and move fast into testing and learning.
• Prototype early using AI tools (Figma, Claude), building real flows instead of static mocks. Treat prototypes as the starting point for production.
• Validate through real usage. Talk to users, run quick tests, and use data to continuously adjust direction.
• Translate validated ideas into production-ready design, with strong attention to clarity, edge cases, and system alignment.
• Balance speed and craft. Move quickly to explore, then refine in Figma to deliver polished, scalable solutions.
• Own both day-to-day improvements and larger strategic initiatives, balancing priorities based on evolving business needs.
• Contribute to product strategy by identifying opportunities and leading initiatives from concept to execution.
• Raise the bar for design through systems thinking, knowledge sharing, and mentoring.

What You'll Deliver in Your First 12 Months

• Design and implement new tiers of our subscription product.
• Drive meaningful engagement by evolving our loyalty program.
• Increase growth by finding the best moments to upsell the subscription.
• Improve re-engagement by building habits and triggers that bring users back for their next trip, not just their current one.

What Sets You Apart

• You operate at the intersection of product thinking and design leadership, bringing a clear point of view and the ability to influence direction, not just execute it.
• You have deep experience designing B2C subscription products, with a track record of shipping pricing, packaging, and upsell flows that move retention and LTV, not just conversion.
• You've built and shipped mobile products, and you understand what great mobile UX looks like from first interaction to long-term engagement. You know how to scale quality through strong design systems.
• You think like a product leader. You focus on the right problems, connect user needs with business impact, and make decisions that move the product forward, not just make it look better.
• You're comfortable in fast-moving, ambiguous environments. You take ownership and don't wait for perfect clarity, you create it.
• You work fast and pragmatically. You use tools like AI to explore ideas, validate directions, and accelerate your workflow. You know when to go deep in Figma and when to move on.
• You're an exceptional communicator. You align teams, influence stakeholders, and articulate product thinking in a way that drives decisions and builds trust.
• You collaborate closely with engineers, including distributed or external teams, and understand what it takes to turn ideas into production-ready solutions.
• You have a high bar for quality, but also strong judgment. You know when to refine and when to ship.
• You're fluent in business English.

Benefits

• Private life and health Insurance.
• Flexible benefits: gym membership, personal education, childcare, public transportation, or leisure travel subsidy.
• Annual travel allowance.
• Work from anywhere for up to 2 weeks/year.
• Language classes.
• Personalized progression plan.
• Internal training programs and knowledge-sharing events.
• Unlimited, free use of AirHelp’s services.
• Pre-paid virtual card.
• Office commute subsidy.
• Access to mindfulness and well-being platform (Mindgram).
• Team days and Parties.