Electrical Maintenance Account Manager

Job Description

Manage client requirements on allocated accounts

Manage contractual matters throughout the full contract lifecycle, from quotation through to delivery and completion.

To organise and control preplanned and reactive maintenance work on client sites on a wide range of building services systems and equipment.

Liaise with purchasing dept to ensure correct materials are ordered when required.

Coordinate the procurement of plant, equipment and specialist resources required to deliver maintenance services.

Liaise with client & management team on an ongoing basis to ensure SLAs and scope of works are delivered & shareholders requirement are satisfied. Attend monthly review meetings to review legacy and future works

Responsible for all services, reports, quotations, and contracts ensuring all SLAs are met.

Communicate with engineers to review all contractual works

Attend client’s sites for meetings on all contractual matters

Attend monthly meetings to monitor performance and identify opportunities for improvement.

Ensure all documentation adheres to QMS ISO9001:2015

Good working knowledge of Mechanical and HVAC systems.

Requirements

Minimum 3 years’ experience in a similar role, experience in construction / maintenance environment

Must be a fully qualified Electrician and have experience in commercial buildings.

Act as the primary point of contact for multiple key client accounts, conducting regular face-to-face meetings to review KPIs, service delivery, and compliance.

Self-motivated, organised and able to work effectively in a fast-paced environment.

Experienced in the application and operation of Permit to Work systems

Excellent IT skills, particularly in Microsoft Office Packages, Computerised Maintenance Management Systems

Good technical knowledge as well as the ability to project manage and multitask

Able to work to a high standard against agreed timescales with limited supervision

Strong customer service focus with the ability to build lasting client relationships.

Have analytical approach to develop plans based on achievable timescales and successfully balancing a broad range of variables, including contingencies to ensure realistic results

Ability to produce solutions which reduce cost and customer satisfaction

Effective communication and negotiation skills

Strong problem-solving and decision-making skills.

Full, clean driving license

Package

Salary negotiable

Pension