Technical Services Representative

About AkzoNobel

Since , we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

© Akzo Nobel N.V. All rights reserved.

Job Responsibilities

Long Description

Short Description

Job Purpose

• Line trial in new business CV
• Resolution of customer complaints in existing business
• Provide online training and technical guidance on powder application
• Responsible for customer audit line and technical quality assurance process tracking
• Connect product quality control with customer on-site requirements

Key Accountabilities

• Delivers training to customers on the use and application of the company products, equipment and documentation both on-site at the customer’s location and within the training center.
• Conducts demonstrations of products and transfers the knowledge on AkzoNobel processes as well as on technical problem solving to the customers;
• Performs technical scans and audits at designated customers.
• Actively participates, together and as peer to allocated Sales Representative, in key phases of the sales process to prospects.
• Proactively prevents and solves problems of a technical nature occurring at existing customers.
• Conducts and/or assists in the testing process as well as in the implementation of new products and technologies.
• Synchronizes own activities with all departments using CRM, up-dates the key customers’ databases with valid, accurate and complete information (visits, products, equipment etc.)
• Cooperates with the technical department in handling complex technical issues and claims and in educating customers on solutions.
• Supports product development with prototype selection advice and test market execution.
• Maintains allocated technical company equipment in a safe and proper manner.
• Delivers periodical progress reports, proactively submits information regarding trends within the market and provides recommendations regarding the improvements in the approach to the marketplace.
• Assists sales departments in the implementation of sales strategies and within key phases of the sales process, giving technical expert knowledge to their prospects.
• Promotes the positive company image and develops long-term relations with customers.
• Advises to the upper management on training types, recruits participants for the relevant technical courses and gains commitment for customer attendance.
• Gets familiar with all the applicable corporate as well as site policies/procedures with regard to personal conduct/HSE standards and acts in compliance with all their regulations.

Key Activities

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Experience

• Bachelor’s degree or above in chemical engineering, chemistry, or related fields.
• Powder Industry related working experience preferred or Paint/chemical related major is preferred
• Excellent in Chinese, fluent in oral and written English is preferrd.
• Personal computer skill.
• Strong logical thinking, Good presentation skill.
• Adapt to long business trips

Education

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Competencies

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

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