Quality Manager Area (m/w/d)

The Quality Excellence Manager is accountable for driving quality excellence across the Packaging Business Unit by leading root cause investigations, resolving customer claims, and ensuring compliance with quality standards. This role acts as the primary liaison between manufacturing sites, technical teams, and commercial stakeholders to improve customer satisfaction and reduce opportunity costs.

1. Customer Quality & Claim Resolution

• Own end-to-end management of customer complaints and claims, ensuring timely resolution and clear communication of corrective actions.
• Provide customers with accurate quality data and root cause analysis reports.

2. Quality Investigations & Continuous Improvement

• Lead complex divisional investigations for escalated quality issues, driving Accelerated Root Cause (ARC) processes.
• In collaboration with R&D/GSC Standardize test methods and quality control plans across sites.
• Identify systemic issues and implement preventive measures to reduce recurrence.
• Offer support and business insight to R&D/GSC on the implementation of robust processes for formulation reviews to mitigate and overcome potential risks in formulations.

3. Collaboration & Stakeholder Engagement

• Partner with Plant Quality Managers to execute regional quality plans and share best practices.
• Support new product introductions and formula changes, ensuring quality requirements are met.
• In collaboration with R&D/GSC ensure effective product scale up processes are in place and adhered to
• Actively participate in customer audits and internal audits, ensuring compliance with ISO 9001 and company standards.

4. Data Integrity & Reporting

• Maintain accurate quality metrics and dashboards (QRB/BMS) for Packaging BU.
• Analyze quality data to identify trends and actionable insights for improvement.

5. Strategic Quality Initiatives

• Drive divisional and global projects aimed at improving quality performance across multiple sites.
• Champion continuous improvement methodologies (Lean, Six Sigma) to enhance operational efficiency.

• Bachelor’s degree in Chemistry, Engineering, or related field.
• Minimum 10 years in Quality, Operations, or Technical roles; coatings or paint industry experience preferred.
• Proven expertise in root cause analysis, ISO standards, and customer-facing quality resolution.
• Strong communication, leadership, and data analysis skills.
• Six Sigma Green Belt preferred.

TRAVEL REQUIREMENTS: Up to 40% of the time

What We Offer

• The established salary range for this position is 87,577 - 113,442 EUR gross annual.

• ICIP Bonus: 10%.

• Work-Life Balance: We value your personal time and well-being.

• Career Opportunities: Grow within a truly international business.

• Ongoing Training and Support: Continuous learning and development opportunities.

Pay transparency

The salary range shown refers to base salary only. In addition to this, we offer a broader total reward package which may include bonus or incentive pay, relevant allowances, and a range of competitive benefits. We encourage candidates to consider the full package when evaluating an offer. Salary is determined using a structured and objective framework, taking into account the role’s responsibilities, required skills and experience, market benchmarks, and internal equity. This ensures pay decisions are fair, consistent, and aligned with our commitment to equal pay and legal compliance.

As part of our commitment to fairness and transparency, we are now sharing the salary ranges that underpin our existing pay framework. These ranges have been in place for some time and are used to guide consistent, objective pay decisions based on factors such as role scope, skills, experience, and external market data. Employees may be positioned at different points within a range based on factors including experience, performance, and tenure in role. We encourage open conversations with managers to better understand individual positioning and development opportunities.

This vacancy is advertised exclusively for internal candidates.

***Please be aware that you can apply for any internal job offer after minimum one year in current role having previously informed your manager.

Please read the guidelines before handing in your application

All internal employees when applying for a role are required to upload their updated and their last 2 appraisals (which can be retrieved from HR Cloud).