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German-speaking Customer Support Agent | Onsite Greece I Relocation SupportedWW Talents • Leipzig, Germany
German-speaking Customer Support Agent | Onsite Greece I Relocation Supported

German-speaking Customer Support Agent | Onsite Greece I Relocation Supported

WW Talents • Leipzig, Germany
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Stellenbeschreibung

Are you a German speaker looking to build an international career? Join our team in Athens and provide customer and after-sales support for premium household appliances.

Location: Piraeus, Athens, Greece
Salary: €1,400 gross per 14 month + bonuses + full relocation package
Work Model: On-site (Monday to Friday; working hours from 10:00 to 19:00)

Your Role

As a German-speaking Customer Service & Technical Support Agent, you will provide after-sales support and troubleshooting, assisting customers with product, delivery, and refund inquiries via phone, email, and chat.

Your Responsibilities

  • Provide German-speaking customer service and after-sales support via phone, email, and chat
  • Troubleshoot product functionality and technical issues related to household appliances
  • Handle customer inquiries regarding deliveries, refunds, and product-related concerns
  • Accurately document customer interactions and manage cases using Salesforce
  • Provide professional and solution-oriented support throughout the customer journey
  • Assist English-speaking customers from the UK and Ireland when required
  • Contribute to additional customer support channels and projects during low seasons
  • Work with innovative and AI-powered applications when required
  • Maintain high levels of customer satisfaction and service quality

What We Are Looking For

  • Fluent or native-level German with C1 proficiency
  • English proficiency at B2-C1 level for training and internal communication
  • Previous experience in customer service, customer support, technical support, helpdesk, call center, or contact center is preferred but not essential
  • Excellent communication and problem-solving skills
  • Typing speed of at least 25 words per minute
  • Ability to confidently use customer support and CRM tools such as Salesforce
  • Customer-oriented, professional, and solution-driven mindset
  • Comfortable working in an international and dynamic environment

What We Offer

  • €1,400 gross monthly salary per 14 months
  • Monthly productivity bonus of up to €250 based on target achievement
  • Transportation bonus of up to €100 per month, proportional to on-site working days after training
  • International and dynamic working environment
  • Opportunity to gain experience in customer service, technical support, after-sales support, CRM, and digital customer experience

Why Join?

This is an excellent opportunity for German speakers looking to develop their career in customer service, technical support, after-sales support, troubleshooting, helpdesk, and customer experience.

You will work with an internationally recognized premium appliance brand, develop your technical and customer service skills, and build valuable experience in a multicultural working environment in Athens, Greece.

Apply now and start your international career as a German-speaking Customer Service & Technical Support Agent in Athens, Greece.

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German-speaking Customer Support Agent | Onsite Greece I Relocation Supported • Leipzig, Germany

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