Production Analyst II

Moderator

Description

Work Location: Onsite location in Pittsburgh and Oklahoma

Work Schedule: Schedule varies, overtime may be required

Job Status: Full-Time, temporary.

Start Date: September 8th

Tentative End Date: 6 weeks

Position Description:

Moderators are the primary field personnel responsible for conducting data collection sessions at approved commercial venues. Moderators wear and operate client-provided capture devices while performing natural, venue-specific activities simulating common everyday activities.

Training will be hands-on and interactive, conducted by the client team remotely during the onboarding process.

Main Responsibilities:

Wear and operate client provided capture devices at approved commercial venues, recording image, video, audio.

Perform venue-specific simulated activities per the approved Study Protocol and Operations Manual.

Prepare and secure each venue prior to data collection in accordance with Clients SOP

Off-load all collected data from the client devices to the-provided, password-protected external SSD hard drives, and copy data to a designated backup external hard drive

Upload preview data to the client-specified platform while still onsite at the venue or within 4 hours of completing data collection and exporting data from devices

Confirm data quality and action any feedback received

Perform daily inventory checks and verify all the client equipment is present and in good working order

Triage onsite any issues with clients devices or equipment used in Study procedures

Ensure secure storage and transport of all client Study equipment to and from the client team’s facility and data collection venue each day

Represent and promote the TELUS International AI brand

This describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described.

Required Qualifications:

Study Moderation experience

Demonstrated experience conducting in-person research or data collection sessions

Experience with video and audio recording equipment and data handling

Must be technically savvy

Ability to troubleshoot and triage onsite technical issues independently

Preferred Qualifications:

Experience with progress tracking and reporting (DC Daily Reports, Adverse Incident Reports)

Experience working across multiple venue types

Experience working under strict confidentiality and security conditions

TELUS Values:

TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

We passionately put our customers and communities first

We embrace changes and innovate courageously

We grow together through spirited teamwork

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.