IT Support Specialist

Company Overview

UnityTec is an SBA-certified Woman-Owned Small Business (WOSB) delivering high-impact professional and technical services to government agencies. With deep expertise in Industrial and Enterprise Systems Modernization, FIAR (Financial Improvement and Audit Readiness), Industrial Facility Transformation, Program and Project Management, Enterprise Support and Consulting, and Advanced Analytics, we empower organizations to modernize operations and advance mission priorities. Our disciplined approach—grounded in dedicated talent, proactive planning, rigorous quality assurance, agile methodologies, cost-effective delivery, and uncompromising ethics—positions UnityTec as a trusted partner committed to achieving measurable, enduring results for our clients.

Job Overview

We are seeking an IT Support Specialist to join our team. You will deliver comprehensive IT customer support by deploying, troubleshooting, and maintaining enterprise hardware and software systems while ensuring strict adherence to cybersecurity policies. Additionally, you will drive continuous IT improvement by analyzing user requirements, identifying problem trends, developing tailored user training, and potentially supporting specialized enterprise applications such as DLA’s eProcurement platforms. This position is in Kaiserslautern, Germany.

Responsibilities include, but are not limited to:

• Technical Support and Incident Management
  • Diagnosing, troubleshooting, and resolving hardware and software issues in response to customer-reported incidents.
  • Executing the installation, configuration, and ongoing maintenance of IT assets.
  • Providing comprehensive user assistance and Help Desk support services.
• IT Business Analysis and Consulting
  • Consulting directly with end-users to identify technology needs and define system requirements.
  • Conducting feasibility studies, performing trade-off analyses, and preparing formal business cases for IT solutions.
  • Planning and analyzing work processes to optimize IT service delivery.
  • Researching and reporting on historical problem trends and system anomaly patterns to drive proactive improvements.
• User Enablement and Training
  • Developing comprehensive instructional guides and training materials.
  • Facilitating computing and information system training sessions to enhance end-user proficiency and reduce support volumes.
• System Administration and Operations
  • Developing and maintaining IT problem-tracking databases to ensure accurate incident lifecycle management.
  • Performing critical system backup and disaster recovery operations to ensure data integrity and system availability.
• Cybersecurity and Information Assurance
  • Ensuring the rigorous, continuous application of established information security and cybersecurity policies, principles, and practices across all support activities.
• Specialized Enterprise Application Support
  • Delivering targeted functional and technical support for specific enterprise environments, including the Defense Logistics Agency’s (DLA) eProcurement system(s).

Required Qualifications:

• 8570/8140: DoD Approved 8570 Baseline Certification: Category IAT II or IAT III.
• Technical Expert Status Accreditation (TESA) requirement for Germany. You must possess at least one of the following:
  • A bachelor’s degree AND a minimum of three (3) years of specialized experience.
  • An associate’s degree -OR- a Major Certificate AND a minimum of seven (7) years of specialized experience.
  • A High School diploma AND a minimum of eleven (11) years of specialized progressive experience in the field of Information Processing, three (3) years of which are specialized in Information Processing and involve a range of hardware/software solutions, two years (2) of which are concentrated, hand-on experience in installing, diagnosing problems, and training customers in the use of software and hardware.
• Computing Environment: Server Admin M and Domain Admin Z (Cloud or Microsoft Operating System per DLA Approved CE).

Clearance Requirements:

• Must be a U.S. citizen
• Must possess a current Secret clearance.

UnityTec is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.