Talent.com
Connect Group
Regional Technical Support ManagerConnect Group • Frankfurt, Hesse, Germany
Regional Technical Support Manager

Regional Technical Support Manager

Connect Group • Frankfurt, Hesse, Germany
Vor 2 Tagen
Stellenbeschreibung

Regional Support Manager – DACH

Location: Hybrid around the Frankfurt area

Salary: competitive basic salary, plus bonus and excellent benefits package


We are seeking an experienced Regional Support Manager to lead our client's field service operations across the DACH region. In this crucial leadership role, you will direct line management of Field Service staff, ensuring exceptional customer satisfaction and commercial growth for our market-leading in vitro diagnostic, biotechnology, and clinical equipment.


Key Responsibilities

  • Lead, coach, and develop a high-performing regional team of Field Service staff through goal setting, reviews, and periodic on-site visits.
  • Oversee on-location customer events and services for biotech and clinical clients, including equipment installations, validations, maintenance, emergency repairs, and training.
  • Manage regional service schedules and monitor key performance indicators (KPIs) to maximize productivity, efficiency, and compliance.
  • Drive post-sale customer monitoring and manage escalations in collaboration with internal Product Specialists.
  • Administer travel and expense programs efficiently to minimize organizational costs.


Requirements

  • BA/BS degree and/or 5+ years of experience in service or commercial management.
  • Proven track record of operational excellence, including KPI tracking, process improvement, and team mentorship in a high-growth environment.
  • Direct experience in highly regulated industries such as Medical Devices or GMP environments (e.g., biologics or drugs).
  • Strong working knowledge of ISO 13485 requirements and data compliance standards such as 21 CFR Part 11.
  • Excellent problem-solving abilities, high flexibility, and strong cross-functional communication skills.
  • Ability to travel to customer sites and remote offices internationally.


If you are ready to drive operational excellence and customer success within a global life science leader, apply today.

Jobalert für diese Suche erstellen

Regional Technical Support Manager • Frankfurt, Hesse, Germany

Ähnliche Stellen

Senior Regional Sales Manager

TechBiz Global GmbHBad Homburg, HE, DE

TOP clients from our portfolio.We are currently looking for a.The Senior Regional Sales Manager.If you're looking for an exciting opportunity to grow in a innovative environment, this could be the ... Mehr anzeigen

IT-Support-Spezialisten (m/w/d)

DISViernheim, Hessen, DE

Suchen Sie eine neue berufliche Herausforderung und möchten Ihre Fähigkeiten weiter ausbauen?.Dann senden Sie uns Ihre Bewerbung noch heute!.Für unseren Kunden, einen Finanzdienstleister in.Zeitpun... Mehr anzeigen

IT-Systemadministrator Infrastruktur (m/w/d)

Meyer Quick Service Logistics GmbH & Co. KGFriedrichsdorf, Hessen, DE

Du verantwortest die Überwachung und Administration der Hochverfügbarkeit unserer Systeme und stellst einen reibungslosen Ablauf des Betriebes sicher.Zu Deinen Aufgaben gehört die Betreuung des 2nd... Mehr anzeigen

DFT & PostSilicon Validation

TechBiz Global GmbHRimbach, HE, DE

TOP clients from our portfolio.We are currently looking for a.DFT & Post-Silicon Validation.Are you passionate about Design for Testability (DFT) for complex SoCs and SoC chiplets in package? W... Mehr anzeigen

Technical Recruiter (Remote)

RM Staffing B.V.Bensheim, HE, DE
Homeoffice

Reboot Monkey is a global datacenter services provider headquartered in Haarlem, Netherlands, operating.We deliver colocation, IP transit, smart hands, remote hands, and managed datacenter services... Mehr anzeigen

OCP Networking Architect

TechBiz Global GmbHRimbach, HE, DE

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio.We are currently looking for a highly proactive and detail-oriented.If you're looking for an exciting o... Mehr anzeigen

IT-Consultant (m/w/d)

DISViernheim, Hessen, DE

Für unseren Kunden suchen wir einen.Beratung von Kunden bei IT-Fragestellungen und Projekten.Entwicklung und Umsetzung von IT-Strategien und Lösungen.Dokumentation und Schulung der Kunden zur Imple... Mehr anzeigen

Data Center Project Manager, Critical Projects Implementation Team

Amazon TAFrankfurt, Hessen, DE

The Critical Projects Implementation (CPI) team is a project management and execution team that manages construction activity within the operational data center spaces.The CPI team is tasked with... Mehr anzeigen

 • Gesponsert

Data Center Project Manager, Critical Projects Implementation Team

AmazonFrankfurt am Main, Frankfurt am Main (Kreis), Hessen (Bundesland)

The Critical Projects Implementation (CPI) team is a project management and execution team that manages construction activity within the operational data center spaces.The CPI team is tasked with c... Mehr anzeigen

 • Gesponsert

Technical Support Specialist (m/w/d)

DISFrankfurt am Main, Hessen, DE

Endgeräte sind dein tägliches Geschäft und die Zufriedenheit der Kunden steht für dich an erster Stelle? Dann freuen wir uns auf deine Bewerbung! Dich erwartet ein modernes Arbeitsumfeld, in dem du... Mehr anzeigen

IT-Service Manager (m/w/d) 80% Remote

EICS PD GmbHFrankfurt am Main, Hessen, DE
Homeoffice

IT-Service Manager (m/w/d) 80% Remote in Frankfurt am Main.Als prämierter Engineering - Dienstleister sind wir in zukunftsweisende und spannende branchenübergreifende Entwicklungsprojekte national ... Mehr anzeigen

IT Network Engineer (m/w/d) – Netzwerkadministrator / System Engineer gesucht

be4solutions GmbHHeddesheim, Deutschland

Du bist Experte für Netzwerke, Firewalls und IT-Infrastrukturen? Du möchtest komplexe Systeme betreuen, moderne Technologien einsetzen und in einem internationalen Umfeld arbeiten? Dann könnte dies... Mehr anzeigen

Senior Project Manager Integral Planning / Engineering (HKLS)

MCG Memmingen GmbHWeinheim, Baden-Württemberg, DE

Senior Project Manager Integral Planning / Engineering (HKLS) in Weinheim.Produkte) entwickelt, gesucht!.Leitung technischer Projekte mit Fokus auf, Energietechnik, Nachhaltigkeit.Führung externer ... Mehr anzeigen

Technical Project Manager Data Center (Remote)

RM Staffing B.V.Darmstadt, HE, DE
Homeoffice

Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Mehr anzeigen