IT Service Coordinator (m/f/d)

IT Service Coordinator (m/f/d) Data Center Services (Housing/Hosting) | Network/DMZ | Voice/VoIP | Provider Management Do you want to do more than just “pass things along” in IT operations—do you want to understand technical processes, evaluate them thoroughly, and actively track them? We are expanding our Service Operations team and are looking for a new team member as an IT Service Coordinator (m/f/d). The technical focus is on data center services (housing/hosting)—that is, services related to the hosting and operation of IT systems in the data center. Depending on the task at hand, you’ll also work on areas such as networking, DMZ, voice/VoIP, and provider services. This means you are neither a traditional PMO nor a pure service agent. You combine technical IT expertise, structured ticket management, a service-oriented mindset, and clear communication. Your Mission Actively support service operations. You determine whether an incident involves data center services (housing/hosting), the network, VLANs, proxies, voice/VoIP, firewalls, DMZs, provider services, or another specialized department. You will categorize, prioritize, document, and track incidents in the ticketing system until they are resolved or handed off. You provide technical guidance to external service providers, evaluate interim and final reports, and ensure that feedback is complete and traceable. You serve as the point of contact for pre-qualified cases, status inquiries, and feedback, and ensure transparent communication. You support compliance with service levels, identify deviations, and assist in tracking corrective actions. You are familiar with service and ticket processes. Ideally, you’re familiar with data center services, housing/hosting, or a comparable operational environment. Alternatively, you have solid experience in networking, voice/VoIP, firewall/DMZ, or ISP management. IT Specialist for System Integration) or a comparable qualification, Experience in IT service operations, service desk, 2nd-level support, IT operations, or a technical coordination role, Practical experience or a solid foundational understanding in at least one technical focus area—ideally data centers, housing/hosting; alternatively, networking, voice/VoIP, firewall/DMZ, or provider services, Experience with ticket systems or ITSM tools, e.g., Jira Service Management, ServiceNow, Matrix42, OTRS, or similar, Experience collaborating with external service providers or ISPs, Proficiency in handling documentation, Excel, reporting, and service records, Excellent written and spoken German skills, A meticulous, independent, and resilient work style. Our benefits for you Working as an equal & taking on real responsibility. Hybrid work, flexible hours, and 20 to 40 days of vacation. Professional Development. We support you with personalized training, e.g., in ITIL, ITSM, data center services, networking fundamentals, Voice/VoIP, reporting, or service management. You’ll work with up-to-date hardware and software in a productive work environment. Leipzig Location Full-time Employment scope IT Field With experience Professional experience Starting immediately When we’re hiring

49 341 33 757 00 karriere@communisystems.com Skills Ability to work independently Strong execution skills Conceptual thinking & solution design In-depth technical understanding of infrastructure Consulting and Communication Skills Additional Information Internal Job Title CSC-2026-06-TS Employment Type Employment subject to social security contributions Field of Work IT Field of Work Details Other: IT About Us Communisystems Group - Breaking New Ground Together At Communisystems, we’re more than just a technology network—we’re a strong team that helps companies successfully navigate their digital transformation. Since 2016, we have relied on innovation, collaboration, and progress to provide solutions across all areas of IT: from IT infrastructure to cloud and IT security, all the way to custom software development. With outstanding expertise, we successfully manage complex and large-scale digital rollout projects for major clients, municipalities, and schools. Company Culture With us, you’ll find not only exciting projects but also a company culture rooted in collaboration, responsibility, openness, and a passion for technology.