Customer Care & Solutions Specialist

🇩🇪 Customer Care & Solutions Specialist – Germany

Are you customer-oriented, practical, and comfortable solving technical issues? Do you enjoy taking ownership of customer cases and making sure things get resolved from start to finish?

For an international and fast-growing company specialising in professional mobile heating, cooling and power solutions, we are looking for a Customer Care & Solutions Specialist to join the team in Germany.

📍 Location: ideally near Gerbershausen

🎯 The Role

You will play a central role in the Customer Care function, taking ownership of customer cases from the first contact through to resolution.

Your responsibilities will include:

• Managing customer and dealer enquiries by phone, email and ticketing systems
• Taking full ownership of cases and ensuring they are followed through to resolution
• Identifying issues, defining next steps and coordinating the appropriate actions
• Providing customers with clear and timely communication throughout the process
• Handling orders, deliveries, invoices, order changes and webshop-related enquiries
• Providing first-line technical support on product use, maintenance and basic troubleshooting
• Assessing whether issues can be resolved remotely or require technical intervention
• Coordinating with service partners and dealers when required
• Supporting internal Sales and other teams with customer and order-related topics
• Working with ERP and ticketing systems and maintaining accurate case documentation
• Contributing to the continuous improvement of Customer Care processes and ways of working

🔎 About You

We are looking for someone who is hands-on, structured and solution-oriented, and who enjoys combining customer interaction with technical problem-solving.

You have:

✔️ Previous experience in Customer Service, Customer Care or a similar customer-facing role
✔️ A practical technical understanding, ideally within a mechanical, industrial or basic electrical environment
✔️ The ability to manage multiple topics simultaneously in a structured way
✔️ Strong communication and customer service skills
✔️ A reliable and proactive approach, with a strong sense of ownership
✔️ Experience with an ERP or ticketing system is a plus

🌍 Languages

German and English are required

Polish would be an advantage.

Additional languages such as Italian, Spanish and/or Turkish are also highly valued.

🚀 Why Join?

You will join an international and growing company in an entrepreneurial, low-hierarchy environment where ideas can quickly turn into action.

This is an opportunity to take a central role in developing a unified Customer Care function across Central Europe, with real responsibility and visible impact.

📩 Interested in learning more? Send me your CV or get in touch with me directly to discuss the opportunity.