Senior Customer Success Manager (m/f/d)

For our client, a leading global technology company, we are looking for a Senior Customer Success Manager to join its Customer Success organization. In this role, you will be responsible for the strategic success of a portfolio of key enterprise customers. You will drive customer adoption, measurable business value, and long-term customer success by developing strategic plans, coordinating internal resources, and building strong relationships with senior stakeholders. Location: Munich, Germany Employment Type: Full-time (38 hours per week) Contract Type: 12-month fixed-term contract Remote: Remote work within Germany may be possible, subject to confirmation Your Responsibilities: Own the overall customer success strategy for a portfolio of strategic enterprise customers Develop and manage customer success plans with clear objectives, measurable outcomes, and business impact Drive adoption of enterprise technology solutions and demonstrate customer value using data and business insights Build trusted relationships across customer organizations, including senior and executive stakeholders Act as the central point of contact throughout the customer lifecycle and coordinate internal teams to deliver an excellent customer experience Identify customer risks and proactively develop and implement recovery plans Advise customers on industry trends, digital transformation opportunities, and innovative technology use cases Represent the voice of the customer internally by sharing strategic feedback, use cases, and customer needs Contribute to Customer Success best practices, thought leadership, and continuous improvement Your Profile: 10+ years of experience in Customer Success, Account Management, Consulting, or a related field within SaaS and/or digital technology Proven experience managing strategic enterprise customers and driving measurable business outcomes Strong understanding of enterprise technology environments and digital transformation Experience working with large organizations and managing complex, cross-functional programs Proven ability to lead discussions and presentations with C-level and executive stakeholders Excellent consulting, communication, presentation, conflict-resolution, and relationship-building skills Strong organizational and program management abilities with the ability to manage multiple priorities in a fast-paced environment Ability to build strong relationships and influence stakeholders across different teams and organizational levels Business-fluent German and English; French is a plus Willingness to travel approximately 30%