Customer Service Coordinator

Customer Service Coordinator - Germany Company Overview : Our customer is a leading global distributor specializing in plastic and chemical raw materials. With a robust presence in numerous markets worldwide, they are committed to providing high-quality products and exceptional service to their clients. They pride themselves on their ability to meet the diverse needs of various industries by offering a wide range of materials and tailored solutions. Tasks Back-Office Support :

• Input PF / PO
• Manage credit insurance applications and follow-ups
• Interface with legal / quality departments for technical documents
• Monitor imports and stock control
• Handle documentation (Technical Datasheets)
• Manage material samples
• Follow up on customer payments and send commercial offers
• Create SAP customer / prospect files
• Occasionally send price quotations in the absence of sales staff Customer Service Support :
• Handle B2B orders
• Manage customer orders from registration to delivery
• Keep customers informed about order status and progress
• Perform invoicing and issue delivery notes (DNs)
• Ensure accuracy of tax, customs, and regulatory information
• Follow up on customer payments
• Analyze and resolve malfunctions and disputes
• Report unresolved issues affecting suppliers / clients Transport :
• Organize transport based on internal customer requests and monitor services
• Manage warehouse reception and loading schedules
• Conduct spot consultations and negotiate new transport contracts
• Design optimal transport plans with partners Warehousing :
• Organize logistics operations per internal customer requests and monitor services
• Ensure stock reliability with service providers and conduct periodic inventories
• Coordinate order preparation with transport schedules
• Negotiate new warehousing contracts and participate in continuous improvement projects
• Deploy interface tools with carriers (EDI, pre-invoicing)
• Perform analyses (volume, cost, benchmark) to optimize transport performance Requirements :
• Understanding of supply chain elements and international trade dynamics
• Bachelor's degree in International Commerce or Logistics
• Successful experience in international commerce or supply chain
• Strong communication skills with a customer-centric and solution-oriented approach
• Proficiency in English and German
• Familiarity with SAP B1 and S4 is advantageous
• Knowledge of Incoterms, distribution, and international commerce