Product Manager - (Logistics, Service Automations)
- Vollzeit
Job Description
We are on the lookout for a Product Manager - (Logistics, Service Automations) to join our Logistics Service team, where our mission is to increase loyalty through amazing service experiences.
In our Logistics Team, you’ll tackle high-impact challenges that make last-mile delivery efficient, affordable, and sustainable. Your work will directly improve experiences for riders, end customers, and merchants across the globe. Each enhancement you contribute will help Delivery Hero optimize delivery operations, supporting expansion into new areas like grocery and retail.
As a Product manager in our team, you will develop high-impact products that shape the future service experiences we offer to millions of customers, riders and vendors across Delivery Hero’s 60+ markets.
You will own the crucial steps of our support experience. When customers, riders, or vendors reach for help, they need access to easy ways to solve their issues. Your goal is to build user-friendly automations - from support with refund or missing items, to image validators - that help AI Agents understand what issue needs resolving.
You will lead the Service Action Automations squad. Your team focuses on the automation of common user issues - across customers, riders & vendors - that give more tools to our AI Agents and empower users to self-serve whenever possible.
Own critical automations within our support journey - automations & image validation validators. Enable high-performing, autonomous AI Agents with your products.
Balance user experience with protection of the business. We aim to make service effortless while preventing bad actors from exploiting our automation.
Drive product and business metrics. You will own and improve squad KPIs, including automation rate, cost savings and fraud prevention.
Balance new features with technical health. Ruthlessly prioritize your roadmap to improve the user experience while maintaining system reliability (loading times, error rates, and uptime).
Collaborate with AI Agent squads to drive deeper, seamless integration of AI capabilities into the user flow.
Align and influence multiple stakeholders across the organization without direct authority
Qualifications
4+ years of product management experience in a cross-functional setup with a proven history of delivering results.
Strong problem-solving skills. You can independently identify friction points in the user journey and execute solutions in close collaboration with designers and engineers. Master of work prioritization, with a strong grasp of technical trade-offs and opportunity costs.
Data-driven mindset. You rely on data to make decisions and hold yourself accountable for driving specific user, product, and business metrics. Track record of measurably improving key metrics for existing products and successfully launching innovative new ones.
Exceptional interpersonal skills. You use strong written and verbal communication to influence partners effectively and Fluent in english
Nice to haves:
Experience working on Service tooling (Help Center, chatbots, Agent CRM, etc.).
Experience working with AI/ML-driven products and features.
Experience utilizing AI to reshape the way of working within their squad
Proficiency in SQL, BigQuery, Firebase/Google Analytics, or Data Studio.
Background in Computer Science, Mathematics, Engineering, Business Management, or Economics.