Technical Program Manager, 6 months fixed-term - (People Systems, People & Culture)

Job Description

Customer insight. Product action. As a Technical Program Manager, you’ll own the roadmap for People Systems, the technical programs that shape how colleagues across Delivery Hero hire, grow and get supported. You’ll talk to the people who use these systems every day, find where they lose time, and turn that into a plan that engineers and data scientists can deliver.

People Systems builds and runs the tools that support how Delivery Hero hires, develops and supports its people across global entities and CoEs. The team works with engineers, data scientists and People & Culture stakeholders to make these systems simpler, more reliable and more automated.

Join the team that champions the employee experience at Delivery Hero. As part of the People & Culture Team, you’ll help attract, develop, and retain top talent, creating a workplace where people feel valued, supported, and empowered to grow. With each initiative you support, you’ll be building a positive culture that fuels innovation, teamwork, and a sense of belonging across our global organization.

• Own the People Systems roadmap and translate it into an execution plan with clear, impact-based goals.
• Run interviews and surveys across our global entities and CoEs to uncover unserved needs across the People Systems domain.
• Identify friction points and opportunities for improvement and automation.
• Set and monitor success metrics and KPIs for system performance, customer satisfaction and business impact.
• Use data-driven insights to guide product decisions and iteration.

Qualifications

• 4+ years in product, project or program management, delivering complex, data-driven technical products at scale with tangible results.
• Data fluency and hands-on collaboration with engineers, data scientists or analysts, plus an analytical mindset for breaking complex problems into scalable solutions.
• Previous ownership of a tech or AI roadmap and its execution with a cross-functional team, including senior stakeholders.
• Proven ability to translate diverging business needs into tech and data product solutions.
• Clear communication and stakeholder management that builds alignment across global teams, including data science, engineering and brand stakeholders.
• Autonomy and ownership of long-term OKRs, turning complex challenges into clear, actionable product plans.

Nice to have

• Experience with HR or people-tech platforms, such as HRIS, talent or workforce systems.
• Experience applying AI or automation to internal processes.
• Experience running user research with internal customers.
• Experience working across multiple brands or entities in a global organisation.