Customer Engineer (m/f/d)

Who We Are Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world.
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The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips.
Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry.
The work we do together advances the world’s technology.
What We Offer Salary: €52.000,00
- €71.500,00 Location: Dresden,DEU You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers.
We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company.
Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees.
We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go.
Learn more about our benefits .
As a Field Service Engineer (Customer Engineer) at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment.
You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues.
Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.
What You’ll Do As a Customer Engineer (also known as Field Service Engineer) you'll serve as Applied’s direct liaison with a leading customer and quickly solve high-value problems on their behalf.
By collaborating closely with our customer onsite to install, maintain, and upgrade Applied Materials equipment, and with our internal teams to improve business processes, you’ll make a significant impact on ensuring peak performance and deliver exceptional service, while becoming an integral part of Applied Materials' diverse and dynamic field team.
* This role includes comprehensive training delivered at our state-of-the-art facilities in either Asia or the US.
All travel and accommodation arrangements will be fully supported. xmdgtar
Role Responsibilities: Collaborate with Senior Field Service Engineers in installing, maintaining, and upgrading customer equipment Use digital analytics for troubleshooting Apply basic diagnostic techniques to assess equipment and address technical issues, with guidance from Senior Field Service Engineers Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided) Coordinate and communicate directly with customers Fulfill additional duties, as assigned Minimum Qualifications: Completion of a Bachelor degree, in a relevant field.
Basic mechanical aptitude Willing to learn and interpret electrical and mechanical schematics Experience diagnosing and resolving basic technical challenges Effective written and verbal communication skills Basic knowledge of Microsoft Excel, Word, and PowerPoint Valid Driver's License for Germany / EU Valid authorization to live and work in Germany (EU/EEA citizenship or a valid work visa/residence permit for Germany