Solution Expert- Marketing platform (m/f/d)

Overview

In this role you will design and continuously improve the Marketing Automation platform’s technical architecture, focusing on Adobe Journey Optimizer, Experience Platform, and related integrations. You will translate business needs into scalable configurations, work with cross-functional teams, and drive reliable, end-to-end delivery and operation of marketing tech. You’ll act as a technical bridge, guiding adoption across countries and ensuring platform performance and governance. This is an opportunity to shape a global marketing platform that enables real-time, cross-channel customer experiences.

Leistungen / Benefits

• hybrid and agile work
• work-life balance in a hybrid model
• people development and trainings
• career upskilling opportunities
• supportive environment
• multicultural teams

Verantwortungsbereiche

• Design and improve the technical solution architecture for the Marketing Automation platform with a focus on Adobe Journey Optimizer, Adobe Experience Platform, Optimizely, Sinch and OneTrust integrations
• Configure, customize and optimize solutions per business and technical requirements and platform guidance
• Bridge business needs and technical execution by translating processes into platform configurations with development teams
• Collaborate with developers, QA, support, product owners, country stakeholders and external vendors for implementation, testing, release and operations
• Support integration design for customer data, event data, messaging providers, consent and preference data, campaign performance data and downstream reporting
• Drive troubleshooting and root-cause analysis for campaign execution, customer journey behavior, data flow, channel delivery, platform configuration and integrations
• Continuously improve performance, scalability, reliability, monitoring, documentation and supportability of the deployed solution
• Act as technical SPOC for countries and cross-functional initiatives, harmonizing solution usage, rollout standards and platform adoption

Zentrale Anforderungen

• Proven experience as a Solution Expert, Technical Product Specialist, Marketing Technology Consultant, Application Expert or similar role in a complex technology environment
• Hands-on experience with at least one major Marketing Automation or customer-engagement platform; strong preference for Adobe Journey Optimizer and Adobe Experience Platform
• Experience with Adobe Journey Optimizer, Optimizely, Sinch, OneTrust or comparable marketing tech platforms
• Practical knowledge of marketing campaign execution across multiple channels
• Solid understanding of customer data, audiences, segmentation, event-triggered automation, journey orchestration, consent usage and preference management
• Ability to work with APIs, data mappings, integration concepts, event flows, payload structures, testing scenarios and technical documentation
• Strong analytical skills to break down complex processes into clear designs
• Ability to explain technical concepts to business stakeholders and translate objectives into precise execution guidance
• Very good written and spoken English
• collaboration
• clear communication
• analytical thinking
• Adobe Journey Optimizer
• Adobe Experience Platform
• Optimizely