Application Support Specialist
Thread & Logic • Munich, Bayern, DE
Vor einem Tag
Anstellungsart
- Vollzeit
Stellenbeschreibung
Teams at companies in Germany now use our applications every day, and when something goes wrong they want an answer in their own working hours. Thread & Logic now has an opening for an Application Support Specialist in Germany. You will work full-time and remote from anywhere in Germany; the developers you work with are in Dallas, seven hours behind.
Projects you'd join
- Answer support tickets about our applications
- Reproduce reported problems and write them up for the developers with steps and screenshots
- Check user accounts, permissions and saved records when something looks wrong
- Test fixes before release and confirm with the user afterwards
- Keep help articles and the list of known issues current
To start, you need
- Completed IT or commercial training, or a degree in a related field
- Experience in IT support, application support or a helpdesk, including internships
- A ticket system such as Jira Service Management, Zendesk or Freshdesk
- Basic SQL, enough to look up a record
Good extras
- Reading application logs or using browser developer tools
- ITIL Foundation
- Web applications built with React or a similar framework
From Thread & Logic
- 30 days of holiday a year
- Company pension plan with an employer contribution
- Yearly training budget for courses and certifications
- A laptop and home office equipment
- Flexible hours, with a few hours of overlap with Dallas
Thread & Logic in short
Thread & Logic builds custom business applications in Dallas, Texas. We design internal tools, connect them to the systems a team already uses and add AI where it can prepare the next step, while the person using the application makes the decision and the application records it.
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