Associate Analyst, Business Operations - (Fixed Term) (Labeling Operations, Consumer)

Job Description

Learning nonstop. Innovation on tap. As an Associate Analyst you'll run the day-to-day of our labeling operations: planning capacity across concurrent projects, owning guidelines and quality standards, and working with partner teams such as Talabat and PedidosYa. The labeled data you oversee feeds the Search and Recommendation systems that serve millions of requests every day.

The Labeling Operations team sits in the Consumer Discovery organization and produces the labeled data behind Search, Recommendation and Intent Collection. Together with a team of around 14–16 interns, we set the guidelines, tooling and quality standards that keep that data consistent. We work closely with external partner teams at Talabat and PedidosYa.

At Delivery Hero, you'll shape the global consumer experience for millions of users. Your work will have a direct impact on how we attract and retain customers, creating data-driven, personalized interactions that keep them coming back. As part of our Consumer Team, you'll enhance customer satisfaction and drive global growth and profitability through innovative projects.

• Plan capacity across concurrent labeling projects and drive weekly and monthly prioritization.
• Scope and set up labeling projects end to end, maintain and evolve the guidelines, and advise stakeholders on labeling standards.
• Review work quality and process compliance, and report results to stakeholders.
• Act as the main point of contact for external partner teams such as Talabat and PedidosYa.
• Onboard new labelers and support hiring by reviewing candidate case studies and planning capacity for new joiners.
• Label data hands-on when the team needs it.

Qualifications

• Bachelor's or Master's degree (completed or in progress) in a related field such as Business, Finance, Accounting or Engineering.
• Fluency in spoken and written English and Spanish.
• Ability to work accurately with large amounts of data and documents, with strong attention to detail.
• Strong organization and communication skills, and experience working with different stakeholders.
• Experience defining guidelines or rules for large projects.

Nice to have

• Experience with data labeling tools.
• Experience working with Talabat or PedidosYa teams, and a good understanding of their markets.
• General knowledge of food culture and traditions.